[Eril-l] Films on Demand Redirecting Off Campus

[Sibley, Jean J]

Hi Kevin, I just tested and our Films on Demand is working correctly off-campus. Below are the stanzas we have in our EZProxy config file. We’ve never experienced this problem so I’m not sure what could be causing it. Those intermittent errors are very hard to troubleshoot. Sometimes clearing the cache and trying to reconnect works. – Best, Jean

T Films on Demand
U http://digital.films.com/Dashboard.aspx
DJ films.com

T Films on Demand
U http://fod.infobase.com
H https://fod.infobase.com
H digital.films.com
H https://secure.films.com
D infobase.com
D films.com

Jean Sibley
Electronic Resources & Serials Librarian
William & Mary Libraries
757-221-3103

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Sunshine Carter
Sent: Monday, June 18, 2018 9:53 AM
To: Kevin Shehan <kevinshehan2 at gmail.com>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Films on Demand Redirecting Off Campus

Hi Kevin,
The EZProxy listserv (EZproxy-L) is a great resource...lots of library members willing to suggest fixes. https://www.oclc.org/content/forms/worldwide/en/internet-subscription.html

What is your current config?  Ours is the following but I haven't tested today.  Gibberish can mean a CloudFlare problem.

T Films On Demand
U http://fod.infobase.com
D infobase.com<http://infobase.com>
H fod.infobase.com<http://fod.infobase.com>
H https://fod.infobase.com

Sunshine




--
Sunshine J. Carter
Electronic Resources Librarian & ERM Unit Manager
University of Minnesota Libraries
309 19th Avenue S.
Minneapolis, MN 55455
Tel: 612-625-5615
scarter at umn.edu<mailto:scarter at umn.edu>

On Mon, Jun 18, 2018 at 8:40 AM, Kevin Shehan <kevinshehan2 at gmail.com<mailto:kevinshehan2 at gmail.com>> wrote:
Hello all,

Long time lurker, first time poster!

We are having major issues with Films on Demand redirecting (off campus only) to a fake/suspicious looking "Google Analytics" page (url is ww55.orggoogle-analytics.com<http://ww55.orggoogle-analytics.com> followed by gibberish). This only seems to occur sometimes, but it is concerning. I've been going round and round with folks trying to get a solution, but nothing so far.

We recently switched to OCLC-hosted EZproxy; they're unable to identify what may be causing this. The vendor is also not able to find anything. Has this happened to anyone else? Any ideas as to a cause and solution would be greatly appreciated!

Please feel free to contact me off list if preferred (kshehan at uscupstate.edu<mailto:kshehan at uscupstate.edu>)...

Best,

Kevin Shehan
Coordinator of E-Resources & Technical Services
USC Upstate

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