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<p class="MsoNormal"><span style="color:#1F497D">Hi Christine,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You are definitely not a lone voice in the wilderness.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have been having many problems with ProQuest as well. I can’t speak to the invoicing or usage data, but the “simplification program” has been a great pain to us (the Ontario college libraries and OCLS), as
well as the slow response time on requests; and we also had huge problems with the ebrary-to-Ebook Central migration, as well as a smattering of random access issues that were poorly communicated about, and puzzlingly (to put it mildly) unacceptable terms
for consortial offers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We’ve been pushing back as well, but admittedly there have been so many problems that we’ve had to let some things slide that in better circumstances we would not have. But we’ve been raising all sorts of things
with them, bringing in management for meetings etc., and pushing for lower prices in light of all of these problems.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Anyway, I’m not sure how helpful this… but at least it’s good to know we are not alone
</span><span style="font-family:Wingdings;color:#1F497D">J</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Nicole Morgan and Coralee Leroux<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;color:#1F497D">Coralee Leroux, MI
</span></b><b><span style="font-size:10.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;color:#1F497D">eResources & Services Coordinator</span></b><span style="font-size:10.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Ontario Colleges Library Service</span></b><b><span style="font-size:8.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Tel. (647) 722-9324<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Toll-free (800) 268-5560 ext. 324<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Email
<a href="mailto:cleroux@ocls.ca">cleroux@ocls.ca</a><b><o:p></o:p></b></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">74 Gervais Drive<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><span style="font-size:8.0pt;line-height:115%;color:#1F497D">Toronto ON M3C 1Z3<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:8.1pt;line-height:115%"><span style="color:#1F497D"><a href="http://www.ocls.ca/"><span style="font-size:8.0pt;line-height:115%">http://www.ocls.ca</span></a></span><span style="font-size:8.0pt;line-height:115%;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Christine Turner<br>
<b>Sent:</b> Friday, January 26, 2018 10:24 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] ProQuest "simplification program"?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Greetings, Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a “simplification program” a couple of years ago. They are moving contents
of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we’re being billed separately for it), regularly changing database and collection names, and providing order forms
and invoices that don’t itemize what the charges cover. We’re also having problems getting renewal prices in a timely manner. And then there’s deciphering their usage data…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are others feeling as frustrated as we are? We’re pushing back, but I wonder if we’re a lone voice in the wilderness.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any feedback you may provide.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best wishes,<o:p></o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">******************************************<br>
Christine N. Turner <br>
Acquisitions and Scholarly Communications Librarian<br>
Acquisitions Unit/W.E.B. Du Bois Library<br>
University of Massachusetts <br>
Amherst, MA 01003<br>
(413) 577-1026<br>
</span><a href="mailto:cturner@library.umass.edu"><span style="font-size:10.0pt;color:windowtext">cturner@library.umass.edu</span></a><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fworks.bepress.com%2Fchristine_turner%2F&data=02%7C01%7Ccleroux%40ocls.ca%7C4b7172eadd104ac33d9e08d564d0dbbb%7C0cff09b4305e4c88b2917f9df018f4d0%7C0%7C0%7C636525770575379090&sdata=yT3FkAn4BZs9UnvcQCLmheYavLrNIYvP7ZkYYFNGvdc%3D&reserved=0"><span style="font-size:10.0pt;color:windowtext">http://works.bepress.com/christine_turner/</span></a><span style="font-size:10.0pt">
<br>
ORCID ID: <span style="background:white">0000-0002-6807-3367</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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