[Eril-l] Is Wiley Online Library accessible to you?

[Emily Paladino]

Just trying to sort out the most recent and most pertinent information in
this thread (and others) concerning Wiley access issues, as we had a report
of non-loading .PDFs as recently as 10 AM this morning. I found I was
eventually able to download the .PDFs one of our students was attempting to
access, but they were very slow to load.

Should we still be using the Wiley EZProxy configuration stanza posted on
the OCLC site (11-27-2017), or should we be using the slightly altered
stanza that was posted last week on the EZ-Proxy listserv?

The one posted to the EZ-Proxy listserv last week is as follows:

HTTPHeader X-Requested-With
Option X-Forwarded-For
Cookie theproxy=ezproxy; domain=.onlinelibrary.wiley.com
Title Wiley Online
URL http://onlinelibrary.wiley.com
HJ https://onlinelibrary.wiley.com
HJ aapm.onlinelibrary.wiley.com
HJ aasldpubs.onlinelibrary.wiley.com
HJ agupubs.onlinelibrary.wiley.com
HJ anthrosource.onlinelibrary.wiley.com
HJ api.wiley.com
HJ ascpt.onlinelibrary.wiley.com
HJ aslopubs.onlinelibrary.wiley.com
HJ doi.wiley.com
HJ esajournals.onlinelibrary.wiley.com
HJ febs.onlinelibrary.wiley.com
HJ interscience.wiley.com
HJ iubmb.onlinelibrary.wiley.com
HJ mrw.interscience.wiley.com
HJ obgyn.onlinelibrary.wiley.com
HJ physoc.onlinelibrary.wiley.com
HJ secure.onlinelibrary.wiley.com
HJ wileyonlinelibrary.com
HJ www.esajournals.org
HJ www.interscience.wiley.com
HJ www.mrw.interscience.wiley.com
HJ www.onlinelibrary.wiley.com
HJ www.wiley.com
HJ www.wileyonlinelibrary.com
HJ www.wileyopenaccess.com
HJ www3.interscience.wiley.com
HJ https://aapm.onlinelibrary.wiley.com
HJ https://aasldpubs.onlinelibrary.wiley.com
HJ https://agupubs.onlinelibrary.wiley.com
HJ https://anthrosource.onlinelibrary.wiley.com
HJ https://api.wiley.com
HJ https://ascpt.onlinelibrary.wiley.com
HJ https://aslopubs.onlinelibrary.wiley.com
HJ https://doi.wiley.com
HJ https://esajournals.onlinelibrary.wiley.com
HJ https://febs.onlinelibrary.wiley.com
HJ https://interscience.wiley.com
HJ https://iubmb.onlinelibrary.wiley.com
HJ https://mrw.interscience.wiley.com
HJ https://obgyn.onlinelibrary.wiley.com
HJ https://physoc.onlinelibrary.wiley.com
HJ https://secure.onlinelibrary.wiley.com
HJ https://wileyonlinelibrary.com
HJ https://www.esajournals.org
HJ https://www.interscience.wiley.com
HJ https://www.mrw.interscience.wiley.com
HJ https://www.onlinelibrary.wiley.com
HJ https://www.wiley.com
HJ https://www.wileyonlinelibrary.com
HJ https://www.wileyopenaccess.com
HJ https://www3.interscience.wiley.com
HJ aapm.onlinelibrary.wiley.com
DJ wiley.com
DJ esajournals.org
DJ wileyopenaccess.com
DJ wileyonlinelibrary.com
Option NoX-Forwarded-For """"

Also, were the problems this weekend correlated to the upcoming migration
to the Atypon Literatum platform, or is that migration/ change still to
come next month?
And should we start moving ahead with the Wiley Migration Checklist steps?
http://www.wileyactual.com/WOLMigration/files/WOL_Migration_Checklist.pdf

Thanks for helping to clarify some of this.

~Emily Paladino
Robert Morris University Library


On Tue, Jan 23, 2018 at 3:25 PM, Steve Oberg <steve.oberg at wheaton.edu>
wrote:

> Matthew,
>
>
>
> Many thanks for listening, responding, and pledging future improvements.
> That’s encouraging.
>
>
>
> Steve
>
>
>
>
>
>
>
> *From: *"Ragucci, Matthew - Hoboken" <mragucci at wiley.com>
> *Date: *Monday, January 22, 2018 at 2:35 PM
> *To: *Steve Oberg <steve.oberg at wheaton.edu>, Serials in Libraries
> Discussion Forum <SERIALST at LISTSERV.NASIG.ORG>, eril-l <
> eril-l at lists.eril-l.org>
> *Subject: *RE: Is Wiley Online Library accessible to you?
>
>
>
> Hi Steve,
>
>
>
> We’d like to apologize to you *and* *all others *who experienced outage
> and disruption to service over the weekend.  We have seen your responses on
> the listservs and know this was not an optimal experience for libraries and
> their users.
>
>
>
> For its part, Wiley acknowledges that it experienced an unexpected issue
> that caused the site to be down for an extended period.  This affected the
> ability of users to access content on Wiley Online Library. There was also
> another issue that caused difficulty for those viewing Wiley content over
> ePDF.  These issues have now been fully resolved.
>
>
>
> We regret the inconvenience this has caused.  We are working hard to
> ensure we can alert libraries immediately of any unplanned periods of
> downtime or disruption in the future.
>
>
>
>
>
> Best,
>
> Matthew
>
>
>
> *Matthew Ragucci, MLIS*
> Library Technical Services Manager
>
> Wiley / 111 River Street, 4-SE-220 / Hoboken, NJ 07030-5774 / U.S.
>
> T  +(1) 201 748 5927 <(201)%20748-5927> / M +(1) 201 937 5936
> <(201)%20937-5936> /  mragucci at wiley.com
> www.wiley.com
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Steve
> Oberg
> *Sent:* Monday, January 22, 2018 1:39 PM
> *To:* Serials in Libraries Discussion Forum <SERIALST at LISTSERV.NASIG.ORG>;
> eril-l <eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Is Wiley Online Library accessible to you?
>
>
>
> As of this morning, everything on Wiley Online Library appears to be
> working properly again, including the ability to download PDFs.
>
>
>
> Without trying to come across as a crank (probably too late), my view is
> that you can learn a lot about a company by its customer support. This is
> not by any means the first example of problematic interaction I’ve
> observed. I hope Wiley will listen and learn from this experience. (Yes,
> I’ve also communicated this through official channels.)
>
>
>
> Steve
>
>
>
> Steve Oberg
>
> Assistant Professor and Group Leader for Resource Description and Digital
> Initiatives
>
> Buswell Library, Wheaton College (IL)
>
> +1 (630) 752-5852 <(630)%20752-5852>
>
>
>
> President, NASIG <http://www.nasig.org/>
>
> [image: id:image004.png at 01D39393.25668E30]
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>


-- 
Emily Paladino, M.L.S.
Web Services/Electronic Resources Librarian
Associate Professor of Learning Resources
Robert Morris University Library
6001 University Boulevard
Moon Township, PA  15108
paladino at rmu.edu
(412) 397-6880

*Library Liaison for Engineering, Education, English, MBA Program, Center
for Global Engagement*
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