<div dir="ltr">Just trying to sort out the most recent and most pertinent information in this thread (and others) concerning Wiley access issues, as we had a report of non-loading .PDFs as recently as 10 AM this morning. I found I was eventually able to download the .PDFs one of our students was attempting to access, but they were very slow to load. <div><br></div><div>Should we still be using the Wiley EZProxy configuration stanza posted on the OCLC site (11-27-2017), or should we be using the slightly altered stanza that was posted last week on the EZ-Proxy listserv? </div><div><br></div><div>The one posted to the EZ-Proxy listserv last week is as follows:</div><div><br></div><div><span style="font-size:12.8px">HTTPHeader X-Requested-With </span><br style="font-size:12.8px"><span style="font-size:12.8px">Option X-Forwarded-For </span><br style="font-size:12.8px"><span style="font-size:12.8px">Cookie theproxy=ezproxy; domain=.</span><a href="http://onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.co<wbr>m</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">Title </span><span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il" style="font-size:12.8px;background-color:rgb(255,255,255)">Wiley</span><span style="font-size:12.8px"> Online </span><br style="font-size:12.8px"><span style="font-size:12.8px">URL </span><a href="http://onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">http://onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span><wbr>.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="https://onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">https://onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span><wbr>.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="http://aapm.onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">aapm.onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.co<wbr>m</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="http://aasldpubs.onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">aasldpubs.onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wil<wbr>ey</span>.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="http://agupubs.onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">agupubs.onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span><wbr>.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ 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href="http://febs.onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">febs.onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.co<wbr>m</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="http://interscience.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">interscience.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="http://iubmb.onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">iubmb.onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.c<wbr>om</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a 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style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">HJ </span><a href="http://aapm.onlinelibrary.wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">aapm.onlinelibrary.<span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.co<wbr>m</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">DJ </span><a href="http://wiley.com/" rel="noreferrer" style="font-size:12.8px" target="_blank"><span class="m_236099711451754956gmail-m_-6304492771417255555gmail-il">wiley</span>.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">DJ </span><a href="http://esajournals.org/" rel="noreferrer" style="font-size:12.8px" target="_blank">esajournals.org</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">DJ </span><a href="http://wileyopenaccess.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">wileyopenaccess.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">DJ </span><a href="http://wileyonlinelibrary.com/" rel="noreferrer" style="font-size:12.8px" target="_blank">wileyonlinelibrary.com</a><span style="font-size:12.8px"> </span><br style="font-size:12.8px"><span style="font-size:12.8px">Option NoX-Forwarded-For """"</span><br></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Also, were the problems this weekend correlated to the upcoming migration to the Atypon Literatum platform, or is that migration/ change still to come next month? <br>And should we start moving ahead with the Wiley Migration Checklist steps? </span><span style="font-size:12.8px"><a href="http://www.wileyactual.com/WOLMigration/files/WOL_Migration_Checklist.pdf" target="_blank">http://www.wileyactual.<wbr>com/WOLMigration/files/WOL_<wbr>Migration_Checklist.pdf</a></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Thanks for helping to clarify some of this.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">~Emily Paladino</span></div><div><span style="font-size:12.8px">Robert Morris University Library</span></div><div class="gmail_extra"><br></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jan 23, 2018 at 3:25 PM, Steve Oberg <span dir="ltr"><<a href="mailto:steve.oberg@wheaton.edu" target="_blank">steve.oberg@wheaton.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568WordSection1">
<p class="MsoNormal">Matthew,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Many thanks for listening, responding, and pledging future improvements. That’s encouraging.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Steve<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-left:0.5in"><b><span style="font-size:12pt;color:black">From:
</span></b><span style="font-size:12pt;color:black">"Ragucci, Matthew - Hoboken" <<a href="mailto:mragucci@wiley.com" target="_blank">mragucci@wiley.com</a>><br>
<b>Date: </b>Monday, January 22, 2018 at 2:35 PM<br>
<b>To: </b>Steve Oberg <<a href="mailto:steve.oberg@wheaton.edu" target="_blank">steve.oberg@wheaton.edu</a>>, Serials in Libraries Discussion Forum <<a href="mailto:SERIALST@LISTSERV.NASIG.ORG" target="_blank">SERIALST@LISTSERV.NASIG.ORG</a>>, eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>RE: Is Wiley Online Library accessible to you?<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-left:0.5in"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif">Hi Steve,</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif">We’d like to apologize to you
<b>and</b> <b>all others </b>who experienced outage and disruption to service over the weekend. We have seen your responses on the listservs and know this was not an optimal experience for libraries and their users.</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif">For its part, Wiley acknowledges that it experienced an unexpected issue that caused the site to be down for an extended period. This affected the ability
of users to access content on Wiley Online Library. There was also another issue that caused difficulty for those viewing Wiley content over ePDF. These issues have now been fully resolved.
</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif">We regret the inconvenience this has caused. We are working hard to ensure we can alert libraries immediately of any unplanned periods of downtime or
disruption in the future.</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif">Best,</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:10pt;font-family:Arial,sans-serif">Matthew</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><b><span style="font-size:9pt;font-family:Arial,sans-serif"> </span></b><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><b><span style="font-size:9pt;font-family:Arial,sans-serif">Matthew Ragucci, MLIS</span></b><span style="font-size:9pt;font-family:Arial,sans-serif"><br>
Library Technical Services Manager<br>
<br>
Wiley / 111 River Street, 4-SE-220 / Hoboken, NJ 07030-5774 / U.S.</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span lang="DE" style="font-size:9pt;font-family:Arial,sans-serif">T <a href="tel:(201)%20748-5927" value="+12017485927" target="_blank">+(1) 201 748 5927</a> / M <a href="tel:(201)%20937-5936" value="+12019375936" target="_blank">+(1) 201 937 5936</a> /
</span><a href="mailto:mragucci@wiley.com" target="_blank"><span lang="DE" style="font-size:9pt;font-family:Arial,sans-serif">mragucci@wiley.com</span></a><span lang="DE" style="font-size:9pt;font-family:Arial,sans-serif;color:blue"><br>
</span><a href="http://www.wiley.com/" target="_blank"><span lang="DE" style="font-size:9pt;font-family:Arial,sans-serif">www.wiley.com</span></a><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span lang="DE" style="font-size:10pt;font-family:Arial,sans-serif"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif"><img border="0" width="115" height="24" id="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568_x0000_i1025" src="cid:image001.jpg@01D39455.F42E4380"></span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-left:0.5in"><b>From:</b> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.e<wbr>ril-l.org</a>]
<b>On Behalf Of </b>Steve Oberg<br>
<b>Sent:</b> Monday, January 22, 2018 1:39 PM<br>
<b>To:</b> Serials in Libraries Discussion Forum <<a href="mailto:SERIALST@LISTSERV.NASIG.ORG" target="_blank">SERIALST@LISTSERV.NASIG.ORG</a>>; eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Is Wiley Online Library accessible to you?<u></u><u></u></p>
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<p class="MsoNormal" style="margin-left:0.5in"> <u></u><u></u></p>
<p class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568xmsonormal" style="margin-left:0.5in;background:white">As of this morning, everything on Wiley Online Library appears to be working properly again, including the ability to download PDFs.<u></u><u></u></p>
<p class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568xmsonormal" style="margin-left:0.5in;background:white"> <u></u><u></u></p>
<p class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568xmsonormal" style="margin-left:0.5in;background:white">Without trying to come across as a crank (probably too late), my view is that you can learn a lot about a company by its customer support. This is not by any means the first example of problematic
interaction I’ve observed. I hope Wiley will listen and learn from this experience. (Yes, I’ve also communicated this through official channels.)<u></u><u></u></p>
<p class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568xmsonormal" style="margin-left:0.5in;background:white"> <u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in">Steve<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="color:black"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="color:black">Steve Oberg</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:9pt;color:black">Assistant Professor and Group Leader for Resource Description and Digital Initiatives</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:9pt;color:black">Buswell Library, Wheaton College (IL)</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:9pt;color:black"><a href="tel:(630)%20752-5852" value="+16307525852" target="_blank">+1 (630) 752-5852</a></span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:9pt;color:black"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:9pt;color:black">President,
</span><a href="http://www.nasig.org/" target="_blank"><span style="font-size:9pt;color:rgb(5,99,193)">NASIG</span></a><u></u><u></u></p>
</span><p class="MsoNormal" style="margin-left:0.5in"><span style="font-size:9pt"><img border="0" width="175" height="48" id="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568_x0000_i1026" src="cid:image002.png@01D39455.F42E4380" alt="id:image004.png@01D39393.25668E30"></span><u></u><u></u></p>
<p class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873m_-4549215626314376568xmsonormal" style="margin-left:0.5in;background:white"> <u></u><u></u></p>
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<br>______________________________<wbr>_________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" rel="noreferrer" target="_blank">http://lists.eril-l.org/listin<wbr>fo.cgi/eril-l-eril-l.org</a><br>
<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="m_236099711451754956gmail-m_-6304492771417255555gmail-m_5629105522531281885gmail-m_5771911625871846917gmail-m_-3411286537845338873gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div>Emily Paladino, M.L.S. <br>Web Services/Electronic Resources Librarian<br>Associate Professor of Learning Resources<br>Robert Morris University Library<br>6001 University Boulevard<br>Moon Township, PA 15108<br><a href="mailto:paladino@rmu.edu" target="_blank">paladino@rmu.edu</a><br><a href="tel:(412)%20397-6880" value="+14123976880" target="_blank">(412) 397-6880</a><br><br><i>Library Liaison for Engineering, Education, English, MBA Program, Center for Global Engagement</i></div></div></div></div></div></div></div></div></div></div>
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