[Eril-l] Is Wiley Online Library accessible to you?

[Steve Oberg]

Thanks to everyone on- and off-list who contacted me about my question. It seems likely (and I hope it’s the case) that Wiley representatives are reading about this incident and learning from it. As I wrote on Twitter to the two official Wiley Twitter accounts, it’s rare for me to publicly criticize a vendor, but this is a case where I think they’ve done researchers a real disservice. I’m glad to hear from others for example that there was no prior warning of this downtime (I looked everywhere I could think of and didn’t find any communications we had received), and as far as I can tell, there have been no ongoing communications about this outage from Wiley to its customers. I’ll be using this situation as a case study of what not to do in the courses I teach.

And as of this hour, article-level linking from our OpenURL service generates a 503 error. It appears that the site is available when you go directly to it, but when I navigate to an individual article PDF, I am unable to download it.

Steve

Steve Oberg
Assistant Professor and Group Leader for Resource Description and Digital Initiatives
Buswell Library, Wheaton College (IL)
+1 (630) 752-5852

President, NASIG<http://www.nasig.org/>
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From: Dominic Benson <Dominic.Benson at BRUNEL.AC.UK>
Date: Sunday, January 21, 2018 at 12:56 AM
To: Steve Oberg <steve.oberg at wheaton.edu>, Serials in Libraries Discussion Forum <SERIALST at LISTSERV.NASIG.ORG>, eril-l <eril-l at lists.eril-l.org>
Subject: Re: Is Wiley Online Library accessible to you?


Still seeing technical issues like:



Oops! You Encountered the Following Error:
Error in page rendering

Error obtaining database connection OLAboutCDADS java.sql.SQLException : javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/OLAboutCDADS




Kind regards,
Dom Benson
Analytics & Discovery Officer
Library, Information Services, Brunel University London | T +44(0)1895 266143
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Steve Oberg <steve.oberg at wheaton.edu>
Sent: 20 January 2018 19:50:32
To: Serials in Libraries Discussion Forum; eril-l
Subject: [Eril-l] Is Wiley Online Library accessible to you?


It’s the weekend but hopefully someone out there is able to respond. Is Wiley Online Library accessible to you? When I try accessing it, I get a webpage with the message, “Wiley Online Library is currently unavailable while we conduct essential maintenance.” I’m wondering what might be going on as it appears that this has been the case for several hours, back to at least 8a this morning CST.



Steve



Steve Oberg

Assistant Professor and Group Leader for Resource Description and Digital Initiatives

Buswell Library, Wheaton College (IL)

+1 (630) 752-5852



President, NASIG<http://www.nasig.org/>

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