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<p class="MsoNormal">Thanks to everyone on- and off-list who contacted me about my question. It seems likely (and I hope it’s the case) that Wiley representatives are reading about this incident and learning from it. As I wrote on Twitter to the two official
Wiley Twitter accounts, it’s rare for me to publicly criticize a vendor, but this is a case where I think they’ve done researchers a real disservice. I’m glad to hear from others for example that there was no prior warning of this downtime (I looked everywhere
I could think of and didn’t find any communications we had received), and as far as I can tell, there have been no ongoing communications about this outage from Wiley to its customers. I’ll be using this situation as a case study of what not to do in the courses
I teach.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And as of this hour, article-level linking from our OpenURL service generates a 503 error. It appears that the site is available when you go directly to it, but when I navigate to an individual article PDF, I am unable to download it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Steve<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Steve Oberg<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">Assistant Professor and Group Leader for Resource Description and Digital Initiatives<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">Buswell Library, Wheaton College (IL)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">+1 (630) 752-5852<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black">President, <a href="http://www.nasig.org/">
<span style="color:#0563C1">NASIG</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt"><img border="0" width="175" height="48" id="_x0000_i1027" src="cid:image001.png@01D39295.7748ABB0"></span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Dominic Benson <Dominic.Benson@BRUNEL.AC.UK><br>
<b>Date: </b>Sunday, January 21, 2018 at 12:56 AM<br>
<b>To: </b>Steve Oberg <steve.oberg@wheaton.edu>, Serials in Libraries Discussion Forum <SERIALST@LISTSERV.NASIG.ORG>, eril-l <eril-l@lists.eril-l.org><br>
<b>Subject: </b>Re: Is Wiley Online Library accessible to you?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
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<p style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Still seeing technical issues like:<o:p></o:p></span></p>
<p style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<h2 style="margin-left:.5in"><span style="font-family:"Arial",sans-serif;color:black">Oops! You Encountered the Following Error:<o:p></o:p></span></h2>
<h3 style="margin-left:.5in"><span style="font-family:"Arial",sans-serif;color:black">Error in page rendering<o:p></o:p></span></h3>
<p style="margin-left:.5in"><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Error obtaining database connection OLAboutCDADS java.sql.SQLException : javax.resource.ResourceException: IJ000453: Unable to get managed connection for
java:/OLAboutCDADS</span></i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><br>
Kind regards,</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">Dom Benson</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;text-autospace:none">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">Analytics & Discovery Officer</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">Library, Information Services, Brunel University London
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#BE0F34">|</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#BE0F34">T</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">+44(0)1895 266143</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Steve Oberg <steve.oberg@wheaton.edu><br>
<b>Sent:</b> 20 January 2018 19:50:32<br>
<b>To:</b> Serials in Libraries Discussion Forum; eril-l<br>
<b>Subject:</b> [Eril-l] Is Wiley Online Library accessible to you?</span> <o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"> <o:p></o:p></p>
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<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:11.0pt">It’s the weekend but hopefully someone out there is able to respond. Is Wiley Online Library accessible to you? When I try accessing it, I get a webpage with the
message, “Wiley Online Library is currently unavailable while we conduct essential maintenance.” I’m wondering what might be going on as it appears that this has been the case for several hours, back to at least 8a this morning CST.</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:11.0pt">Steve</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:11.0pt;color:black">Steve Oberg</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:9.0pt;color:black">Assistant Professor and Group Leader for Resource Description and Digital Initiatives</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:9.0pt;color:black">Buswell Library, Wheaton College (IL)</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:9.0pt;color:black">+1 (630) 752-5852</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:9.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:9.0pt;color:black">President,
<a href="http://www.nasig.org/"><span style="color:#0563C1">NASIG</span></a></span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:9.0pt"><img border="0" width="175" height="48" id="_x0000_i1026" src="cid:image002.png@01D39295.7748ABB0"></span><o:p></o:p></p>
<p class="xmsonormal" style="margin-left:.5in;background:white"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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