[Eril-l] Standard & Poor's Net Advantage

[Vidas, Chris]

We encountered this same issue a couple weeks ago and received a prompt response from the vendor after contacting support.ciq at spglobal.com<mailto:support.ciq at spglobal.com>.  They provided us with a new URL containing our site ID, and they also attached instructions for updating our EZ Proxy stanza.  The biggest frustration is that it appears that they neglected to notify most or all of us regarding the update.

Chris

Chris Vidas
University Libraries
Electronic Resources and Collections Assessment Librarian
University Libraries                 765-285-8033 Office
Ball State University                765-285-2644 Fax
Muncie, IN  47306                   cdvidas at bsu.edu<mailto:cdvidas at bsu.edu>

The University Libraries provide services that
support student pursuits for academic success
and faculty endeavors for knowledge creation
and classroom instruction.
http://www.bsu.edu/library (Web Site)

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Onac, Silvia
Sent: Friday, January 19, 2018 1:13 PM
To: Prefontaine, Susan <sprefont at buffalo.edu>; Marcia Lee <leemarci at gvsu.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Standard & Poor's Net Advantage

Hi Susan,

What URL are you using? We are getting the same 503 message at USF. We use this link: http://www.netadvantage.standardandpoors.com/<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.netadvantage.standardandpoors.com%2F&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=v2dSNSMfPXfvmanbNBkGc%2FHl7D5iSXSbdRZSZGZRhD0%3D&reserved=0>, but they now have a new link - see here https://www.oclc.org/support/services/ezproxy/documentation/db/netadvantage.en.html#par_text_title<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oclc.org%2Fsupport%2Fservices%2Fezproxy%2Fdocumentation%2Fdb%2Fnetadvantage.en.html%23par_text_title&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=U0xQeCZDfqDbY8miHBwapP65xXbWjuZN35XKSUwQ%2Bgw%3D&reserved=0>. We requested our Site ID, but no response so far. The new link with no Site ID seems to work well  (http://na.capitaliq.com/ip<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fna.capitaliq.com%2Fip&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=LSCnPwb54bRFvHx5paNMEORNAmyJA0kdsQsAtcKAE2w%3D&reserved=0>), but we will wait for confirmation and a Site ID.

Thank you,

Silvia

____________________________
Silvia Onac
Collection Specialist
University of South Florida Libraries
4202 E. Fowler Ave., LIB 122
Tampa, FL  33620
813 974-4496
silviaonac at usf.edu<https://na01.safelinks.protection.outlook.com/?url=silviaonac%40usf.edu&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=F3L2STCWxLBsJJb2nedLFDfLKoG8QYnXb%2B0vFnstmQE%3D&reserved=0>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Prefontaine, Susan
Sent: Friday, January 19, 2018 12:12 PM
To: Marcia Lee <leemarci at gvsu.edu<mailto:leemarci at gvsu.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Standard & Poor's Net Advantage

Marcia:

Access at University at Buffalo is working fine.


Susan Prefontaine
Electronic Resources Coordinator
e-Resources Team
University Libraries
University at Buffalo/SUNY
134 Lockwood Library Building
Buffalo, NY 14260-2210
716-645-8581
716-645-5955 fax
sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Marcia Lee
Sent: Friday, January 19, 2018 11:24 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Standard & Poor's Net Advantage

Good Morning,

We have been experiencing issues with our access to Standard & Poor's Net Advantage - we continue to receive the 503 Service Temporarily Unavailable error message when attempting to access the main website and the site for usage stats.  This has been an ongoing issue for at least a week, potentially longer.  We have contacted the company without receiving any valuable information or a response after the initial contact made earlier this morning, even though we were assured that they would follow-up later this morning.

We wanted to see if anyone else is experiencing this issue, since it appears to be related to their server and not stemming from anything on our end.

Thanks!
Marcia

Marcia Lee
Technology Specialist, E-Resource Management | leemarci at gvsu.edu<mailto:leemarci at gvsu.edu> | 616.331.9164 | GVSU, University Libraries

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20180119/622ff9de/attachment.html>