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<p class="MsoNormal"><span style="color:#1F497D">We encountered this same issue a couple weeks ago and received a prompt response from the vendor after contacting
<a href="mailto:support.ciq@spglobal.com">support.ciq@spglobal.com</a>. They provided us with a new URL containing our site ID, and they also attached instructions for updating our EZ Proxy stanza. The biggest frustration is that it appears that they neglected
to notify most or all of us regarding the update.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">Chris Vidas<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">Electronic Resources and Collections Assessment Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">University Libraries 765-285-8033 Office<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">Ball State University 765-285-2644 Fax<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">Muncie, IN 47306
</span><u><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue"><a href="mailto:cdvidas@bsu.edu"><span style="color:blue">cdvidas@bsu.edu</span></a></span></u><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">The University Libraries provide services that</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">support student pursuits for academic success</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">and faculty endeavors for knowledge creation
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">and classroom instruction.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="http://www.bsu.edu/library"><span style="color:blue">http://www.bsu.edu/library</span></a> (Web Site)</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Onac, Silvia<br>
<b>Sent:</b> Friday, January 19, 2018 1:13 PM<br>
<b>To:</b> Prefontaine, Susan <sprefont@buffalo.edu>; Marcia Lee <leemarci@gvsu.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Standard & Poor's Net Advantage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Susan,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">What URL are you using? We are getting the same 503 message at USF. We use this link:
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.netadvantage.standardandpoors.com%2F&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=v2dSNSMfPXfvmanbNBkGc%2FHl7D5iSXSbdRZSZGZRhD0%3D&reserved=0">
http://www.netadvantage.standardandpoors.com/</a>, but they now have a new link – see here
<a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.oclc.org%2Fsupport%2Fservices%2Fezproxy%2Fdocumentation%2Fdb%2Fnetadvantage.en.html%23par_text_title&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=U0xQeCZDfqDbY8miHBwapP65xXbWjuZN35XKSUwQ%2Bgw%3D&reserved=0">
https://www.oclc.org/support/services/ezproxy/documentation/db/netadvantage.en.html#par_text_title</a>. We requested our Site ID, but no response so far. The new link with no Site ID seems to work well (</span><code><span style="font-size:10.0pt"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fna.capitaliq.com%2Fip&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=LSCnPwb54bRFvHx5paNMEORNAmyJA0kdsQsAtcKAE2w%3D&reserved=0">http://na.capitaliq.com/ip</a>),
</span></code><span style="color:#1F497D">but we will wait for confirmation and a Site ID.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Silvia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">____________________________<br>
</span><b><span style="color:#1F497D">Silvia Onac</span></b><span style="color:#1F497D"><br>
Collection Specialist<br>
University of South Florida Libraries<br>
4202 E. Fowler Ave., LIB 122<br>
Tampa, FL 33620<br>
813 974-4496<br>
<a href="https://na01.safelinks.protection.outlook.com/?url=silviaonac%40usf.edu&data=02%7C01%7Ccdvidas%40bsu.edu%7C1e01493dc9044f5f3d8108d55f6866d7%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C636519824365077938&sdata=F3L2STCWxLBsJJb2nedLFDfLKoG8QYnXb%2B0vFnstmQE%3D&reserved=0"><span style="color:blue">silviaonac@usf.edu</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Prefontaine, Susan<br>
<b>Sent:</b> Friday, January 19, 2018 12:12 PM<br>
<b>To:</b> Marcia Lee <<a href="mailto:leemarci@gvsu.edu">leemarci@gvsu.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Standard & Poor's Net Advantage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Marcia:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Access at University at Buffalo is working fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#002060">Susan Prefontaine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">Electronic Resources Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">e-Resources Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">University at Buffalo/SUNY<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">134 Lockwood Library Building<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">Buffalo, NY 14260-2210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">716-645-8581<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060">716-645-5955 fax<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060"><a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Marcia Lee<br>
<b>Sent:</b> Friday, January 19, 2018 11:24 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Standard & Poor's Net Advantage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good Morning, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have been experiencing issues with our access to Standard & Poor’s Net Advantage – we continue to receive the
<b>503 Service Temporarily Unavailable</b> error message when attempting to access the main website and the site for usage stats. This has been an ongoing issue for at least a week, potentially longer. We have contacted the company without receiving any valuable
information or a response after the initial contact made earlier this morning, even though we were assured that they would follow-up later this morning.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We wanted to see if anyone else is experiencing this issue, since it appears to be related to their server and not stemming from anything on our end.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<br>
Marcia<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Vladimir Script"">Marcia Lee<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Californian FB",serif">Technology Specialist, E-Resource Management |
<a href="mailto:leemarci@gvsu.edu">leemarci@gvsu.edu</a> | 616.331.9164 | GVSU, University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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