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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We also had issues this morning! Our Elsevier rep was able to get our IPs reset and things seem to be working now. No clue as to why they were removed in the first place.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">-Whitney<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">___________________________<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#F26529">Whitney Bates-Gómez</span></b><span style="font-size:11.0pt;font-family:"Georgia",serif;color:black"><br>
Electronic Resources Librarian<br>
Medical Library</span><span style="font-size:11.0pt;font-family:"Georgia",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Georgia",serif;color:black"><a href="http://www.library.mskcc.org">www.library.mskcc.org</a><br>
<br>
<b>Memorial Sloan Kettering Cancer Center</b><br>
1275 York Avenue, New York, NY 10065<br>
T 212-639-7442 F 646-422-2316<br>
<a href="mailto:batesw@mskcc.org"><span style="color:#2986E2;text-decoration:none">batesw@mskcc.org</span></a><br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Loree, Erin<br>
<b>Sent:</b> Wednesday, December 12, 2018 10:15 AM<br>
<b>To:</b> Leif Erickson <leife@udel.edu>; larrison@txstate.edu<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [EXTERNAL] Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I just got off the phone with support. Our IP addresses were removed from our account. Still waiting for access to be reinstated.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://service.elsevier.com/app/answers/detail/a_id/28280/supporthub/clinicalkey/">https://service.elsevier.com/app/answers/detail/a_id/28280/supporthub/clinicalkey/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Leif Erickson<br>
<b>Sent:</b> Wednesday, December 12, 2018 9:12 AM<br>
<b>To:</b> <a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We are having the same problem at the University of Delaware too. No access, and cannot sign in to Admin site.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Dec 12, 2018 at 9:54 AM Larrison, Stephanie <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Just checking if anyone else out there having access problems with ScienceDirect? We can access the site, but it is not recognizing our entitlements so we are prompted for purchase.
I also can’t get into the Admin Tool even when I changed the password.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I’ve been on hold for a few minutes on the phone.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">~Stephanie Larrison<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Texas State University<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
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<p class="MsoNormal">Leif Erickson<o:p></o:p></p>
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<p class="MsoNormal">University of Delaware Library<br>
302-831-8408<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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