[Eril-l] ScienceDirect access problems?

[Egan,Noelle]

Thanks Louis,

I just reported our issue to Elsevier and am awaiting a response, but just weighing in here to let folks know we are also experiencing this issue at Drexel

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Noelle Egan
Online Resources Librarian
Access Services

Drexel University Libraries
Drexel University
3300 Market Street
W. W. Hagerty Library
Philadelphia, PA 19104
Tel: 215.895.2752  |  Fax: 215.895.2070
drexel.edu/library<http://www.library.drexel.edu/>

pronouns: she / her / hers


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Louis Houle
Sent: Wednesday, December 12, 2018 9:58 AM
To: 'Larrison, Stephanie' <larrison at txstate.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] ScienceDirect access problems?

We just had the same thing on our side here at McGill. We brought the issue to Elsevier and the access has been re-instated.

Louis

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Larrison, Stephanie
Sent: December-12-18 09:54
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] ScienceDirect access problems?

Just checking if anyone else out there having access problems with ScienceDirect?  We can access the site, but it is not recognizing our entitlements so we are prompted for purchase.  I also can't get into the Admin Tool even when I changed the password.

I've been on hold for a few minutes on the phone.

Thank you,
~Stephanie Larrison
Texas State University

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