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<p class="MsoNormal">Thanks Louis,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just reported our issue to Elsevier and am awaiting a response, but just weighing in here to let folks know we are also experiencing this issue at Drexel<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003377">-------------------------------------------------------------------<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003377">Noelle Egan<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Online Resources Librarian<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Access Services</span></i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Drexel University Libraries</span><i><span style="font-size:10.0pt;color:black"> </span></i><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span></i></b><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003377">Drexel University<br>
</span></b><span style="font-size:10.0pt;color:black">3300 Market Street<br>
W. W. Hagerty Library<br>
Philadelphia, PA 19104<br>
Tel: 215.895.2752 | Fax: 215.895.2070<br>
<a href="http://www.library.drexel.edu/"><span style="color:blue">drexel.edu/library</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Louis Houle<br>
<b>Sent:</b> Wednesday, December 12, 2018 9:58 AM<br>
<b>To:</b> 'Larrison, Stephanie' <larrison@txstate.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">We just had the same thing on our side here at McGill. We brought the issue to Elsevier and the access has been re-instated.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:12.0pt;color:#1F497D">Louis
</span></b><span lang="FR-CA" style="font-size:10.0pt;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Larrison, Stephanie<br>
<b>Sent:</b> December-12-18 09:54<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] ScienceDirect access problems?<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal">Just checking if anyone else out there having access problems with ScienceDirect? We can access the site, but it is not recognizing our entitlements so we are prompted for purchase. I also can’t get into the Admin Tool even when I changed
the password.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve been on hold for a few minutes on the phone. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">~Stephanie Larrison<o:p></o:p></p>
<p class="MsoNormal">Texas State University<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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