[Eril-l] Loss of Perpetual Access access to previously subscribed Wiley titles ... since ? platform change

[Sara Colglazier]

Hello Will,
thanks for letting me know that you all also have *just* lost PA access
since the platform switch .... Sad to say, it was my rep I tried first ...
but getting not much help there (or that I can tell).
If (or, when !!) you get a resolution, do please let me know.
If (or, when ?!) someone from support finally contacts me, I will now
definitely also mention your institution as being an example of another
library possibly/probably suffering the same type of problem.
Thanks, Sara
PS Good luck!


On Tue, Apr 24, 2018 at 3:56 PM, William Hanley III <william.hanley at duke.edu
> wrote:

> Hi Sara,
>
>
>
> Duke University has lost access to some of our perpetual access Wiley
> titles as well (just since the platform change).  I have been working with
> our Wiley rep concerning this problem since last week.  I’ll let you know
> when we find a resolution.
>
>
>
> Thanks,
>
> ======================================
>
> Will Hanley
>
> Electronic Resources Management Specialist
>
> Continuing Resource Acquisitions Department
>
> Duke University Libraries
>
> Smith Warehouse, Bay 9
>
> Ph:  919-668-4748
>
> ======================================
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Sara
> Colglazier
> *Sent:* Tuesday, April 24, 2018 10:49 AM
> *To:* eril-l <eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Loss of Perpetual Access access to previously
> subscribed Wiley titles ... since ? platform change
>
>
>
> Hello,
>
>
>
> I am wondering whether anyone else is experiencing the following ....
>
>
>
> We have a lot of Wiley titles that we previously subscribed to ... after a
> major e-journal review we cancelled quite a few Wiley titles at the end of
> 2016 .... in 2017 I established our PA coverage and set our link resolver
> (SFX) coverage accordingly ....
>
>
>
> Now, since roughly when Wiley migrated platforms (towards the end of March
> 2018), I have been getting reports from users of no access for various
> Wiley titles ... access we should have based on our PA rights to paid
> content ... and then I also spot checked other non-renewed titles with PA
> rights' access .... and find that they too no longer show that we have the
> access we should have.
>
>
>
> I cannot be sure it has anything to do with the platform switch, but if
> not it does seem like an odd coincidence.
>
>
>
> Naturally I have contacted Wiley .... but so far I have gotten no where
> ....
>
>
>
> Now I am wondering whether it is just us, or ....
>
> Thanks, Sara
>
>
>
>
>
>
>
> --
>
> Sara Colglazier
>
> Electronic Resources Management and Discovery Services Librarian
> Discovery and Access: Discovery Services, Rm. 432
>
> Library, Information, & Technology Services
>
> Mount Holyoke College
> 50 College Street
> <https://maps.google.com/?q=50+College+Street+%0D%0A+%0D%0A+%0D%0A+South+Hadley,+MA+01075&entry=gmail&source=g>
>
> South Hadley, MA 01075
> <https://maps.google.com/?q=50+College+Street+%0D%0A+%0D%0A+%0D%0A+South+Hadley,+MA+01075&entry=gmail&source=g>
>
> T: 413-538-2437
>



-- 
Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 432
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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