[Eril-l] Chrome & ProQuest -- intermittent problem

[Beth M. Johns]

Thanks Kathleen -- I hadn't heard of the "cookie cutter." I will try that.


Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library


________________________________
From: Kathleen Folger <kfolger at umich.edu>
Sent: Thursday, October 5, 2017 10:34 AM
To: Beth M. Johns
Cc: ERIL-L
Subject: Re: [Eril-l] Chrome & ProQuest -- intermittent problem

Since it works in incognito mode, I wonder if it's a cookie problem. ProQuest has a cookie cutter<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcorpweb.proquest.com%2Fcookiecutter&data=02%7C01%7Cbmjohns%40svsu.edu%7Ce6d6ebab076143d523ff08d50bfe3bc3%7C550f45ff3e8342a197d970ad8935b0c5%7C0%7C0%7C636428108912904557&sdata=FQxEHgszWthOVoAhb%2Bk3%2BFdR5gQGEckxWOkztIKCfYE%3D&reserved=0> you can use to reset your browser.

-Kathleen

_________________________________________
Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu<mailto:kfolger at umich.edu>
<mailto:kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?

On Thu, Oct 5, 2017 at 8:42 AM, Beth M. Johns <bmjohns at svsu.edu<mailto:bmjohns at svsu.edu>> wrote:

We are having an issue with ProQuest and Chrome and I hope there is a more systems oriented person who can give some insight.  This affects some Chrome users, but not all. In Chrome, if a user tries to open ProQuest (any ProQuest database), they get an invalid URL as shown in the attached image. In an incognito window of Chrome, there is no problem. I've encountered this problem myself -- I've tried logging out of my Chrome account, restarting my computer, shutting down and restarting and clearing my cache to no avail.

I do not see any difference in the URL, but may be missing something.
This does not seem to affect Firefox. I am also not seeing this problem with other databases.

Thanks!



Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.eril-l.org%2Flistinfo.cgi%2Feril-l-eril-l.org&data=02%7C01%7Cbmjohns%40svsu.edu%7Ce6d6ebab076143d523ff08d50bfe3bc3%7C550f45ff3e8342a197d970ad8935b0c5%7C0%7C0%7C636428108912904557&sdata=LHUXCNNZmm7hanUCQ1149eIkhQT6QvEeZW9CLERAvCk%3D&reserved=0>


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20171006/2bcece62/attachment-0001.html>