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<p>Thanks Kathleen -- I hadn't heard of the "cookie cutter." I will try that. </p>
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<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Kathleen Folger <kfolger@umich.edu><br>
<b>Sent:</b> Thursday, October 5, 2017 10:34 AM<br>
<b>To:</b> Beth M. Johns<br>
<b>Cc:</b> ERIL-L<br>
<b>Subject:</b> Re: [Eril-l] Chrome & ProQuest -- intermittent problem</font>
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<div dir="ltr">Since it works in incognito mode, I wonder if it's a cookie problem. ProQuest has a
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcorpweb.proquest.com%2Fcookiecutter&data=02%7C01%7Cbmjohns%40svsu.edu%7Ce6d6ebab076143d523ff08d50bfe3bc3%7C550f45ff3e8342a197d970ad8935b0c5%7C0%7C0%7C636428108912904557&sdata=FQxEHgszWthOVoAhb%2Bk3%2BFdR5gQGEckxWOkztIKCfYE%3D&reserved=0">
cookie cutter</a> you can use to reset your browser.
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<div>-Kathleen</div>
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<div><span><span style="background-color:rgb(255,255,255)">_________________________________________<br>
Kathleen M. Folger, Electronic Resources Officer<br>
University of Michigan Library<br>
312 Hatcher North<br>
Ann Arbor, MI 48109-1190<br>
V:(734) 764-9375<br>
F:(734) 764-0259<br>
<a href="mailto:kfolger@umich.edu" target="_blank">kfolger@umich.edu</a><br>
</span></span><a href="mailto:kfolger@umich.edu" target="_blank"><span style="color:windowtext"></span></a></div>
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My pronouns are she, her, hers – what are yours? </div>
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<div class="gmail_quote">On Thu, Oct 5, 2017 at 8:42 AM, Beth M. Johns <span dir="ltr">
<<a href="mailto:bmjohns@svsu.edu" target="_blank">bmjohns@svsu.edu</a>></span> wrote:<br>
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<div>We are having an issue with ProQuest and Chrome and I hope there is a more systems oriented person who can give some insight. This affects some Chrome users, but not all. In Chrome, if a user tries to open ProQuest (any ProQuest database), they get an
invalid URL as shown in the attached image. In an incognito window of Chrome, there is no problem. <span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px">I've
encountered this problem myself -- I've tried logging out of my Chrome account, restarting my computer, shutting down and restarting and clearing my cache to no avail. </span><br>
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I do not see any difference in the URL, but may be missing something. <br>
This does not seem to affect Firefox. I am also not seeing this problem with other databases. <br>
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<div>Thanks!</div>
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<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
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