[Eril-l] Alexander Street issues?

[Wallis, Lisa]

Thanks to everyone who responded to the list and to me directly. The issue
has been resolved, and it was not the fault of Alexander Street Press.
Another library had accidentally included internal IP ranges in their
setup, which led *our* internal IPs to be recognized as theirs.

Very strange, but a good learning experience.

Lisa

On Tue, Jun 20, 2017 at 10:11 AM, Murphy, Merlita Taitague <
merlita.murphy at uconn.edu> wrote:

> Hi Lisa –
>
>
>
> Yes, I’ve had reports from users on a couple of our ASP titles. I reported
> the first one to ASP on March 6.  As of June 2, it still hadn’t been
> resolved. Between those two dates, I checked in on the progress of my
> ticket in a series of communications between March 31-April 3 (at which
> time I was told that they were hoping that the problem would be resolved at
> the time of their next release in mid-April) and May 22-June 2. Though I
> haven’t heard back from ASP since then, your e-mail prompted me to check
> again, and I see that we have finally had access restored to the title I
> first reported on March 6. Our access must have been restored sometime
> between June 2 and today—over three months’ resolution time.
>
>
>
> Hopefully, now that they’ve figured out our problem, yours won’t take
> nearly so long to resolve.
>
>
>
> All the best,
>
>
>
> Merlita Murphy
>
> Licensing & Acquistions
>
> University of Connecticut Libraries
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Wallis,
> Lisa
> *Sent:* Monday, June 19, 2017 3:33 PM
> *To:* Eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Alexander Street issues?
>
>
>
> Today we started having problems with Alexander Street video collections.
>
>
>
> When we use our normal route to access the videos, we receive messages
> that say "Sample Only". It seems we appear as only being set up for trials
> of 3 nursing-related collections (which we didn't set up). Our links all
> appear to be redirected to URLs with /preview/ in them.
>
>
>
> Is anyone else experiencing issues?
>
>
>
> I am still able to login to our admin area and see our correct holdings.
>
>
>
> --
>
> *Lisa Wallis, *eResources & Systems Librarian / Associate Professor
>
>
>
> *Ronald Williams Library*
>
> Northeastern Illinois University
>
> 5500 North St. Louis Avenue, Chicago, IL 60625
>
> Phone: (773) 442-4571
>
>
>
> *www.neiu.edu
> <https://linkprotect.cudasvc.com/url?a=http://www.neiu.edu&c=E,1,B_jopnajCoejxsuGSFOTv370acI2bQuqXxZb9e6utyG1yUK-jGsCcEOlGOg2cSrB1E7cLqTCNB-Wojpi0z9LoU_cdT5XY9XnyToa8rKA60vcucDnqnpoLw,,&typo=1>*
>
>
>
> *
> <https://linkprotect.cudasvc.com/url?a=http://www.neiu.edu/&c=E,1,gO2VwVYmW2-BgDolYC6QMJfhYiaWE7PDxCuLOiySOz6UjSfZ_IqRdG_nd9mIRS4kC98g2roeL5tHklIVVHKmmen9paTfAhr-T3o3LDj0KUrM&typo=1>*
>
>
>



-- 

Lisa Wallis, eResources & Systems Librarian / Associate Professor

Ronald Williams Library

Northeastern Illinois University

5500 North St. Louis Avenue, Chicago, IL 60625

Phone: (773) 442-4571


www.neiu.edu

<http://www.neiu.edu/>
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