<div dir="ltr">Thanks to everyone who responded to the list and to me directly. The issue has been resolved, and it was not the fault of Alexander Street Press. Another library had accidentally included internal IP ranges in their setup, which led *our* internal IPs to be recognized as theirs.<div><br></div><div>Very strange, but a good learning experience.</div><div><br></div><div>Lisa</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jun 20, 2017 at 10:11 AM, Murphy, Merlita Taitague <span dir="ltr"><<a href="mailto:merlita.murphy@uconn.edu" target="_blank">merlita.murphy@uconn.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Lisa –<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Yes, I’ve had reports from users on a couple of our ASP titles. I reported the first one to ASP on March 6.  As of June 2, it still hadn’t been resolved. Between
 those two dates, I checked in on the progress of my ticket in a series of communications between March 31-April 3 (at which time I was told that they were hoping that the problem would be resolved at the time of their next release in mid-April) and May 22-June
 2. Though I haven’t heard back from ASP since then, your e-mail prompted me to check again, and I see that we have finally had access restored to the title I first reported on March 6. Our access must have been restored sometime between June 2 and today—over
 three months’ resolution time.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hopefully, now that they’ve figured out our problem, yours won’t take nearly so long to resolve.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">All the best,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Merlita Murphy<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Licensing & Acquistions<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">University of Connecticut Libraries<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Wallis, Lisa<br>
<b>Sent:</b> Monday, June 19, 2017 3:33 PM<span class=""><br>
<b>To:</b> <a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Alexander Street issues?<u></u><u></u></span></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Today we started having problems with Alexander Street video collections.<u></u><u></u></p><div><div class="h5">
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<p class="MsoNormal">When we use our normal route to access the videos, we receive messages that say "Sample Only". It seems we appear as only being set up for trials of 3 nursing-related collections (which we didn't set up). Our links all appear to be redirected
 to URLs with /preview/ in them.<u></u><u></u></p>
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<p class="MsoNormal">Is anyone else experiencing issues?<u></u><u></u></p>
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<p class="MsoNormal">I am still able to login to our admin area and see our correct holdings.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif;color:#004a98">Lisa Wallis,
</span></b><span style="font-family:"Arial",sans-serif;color:#004a98">eResources & Systems Librarian / Associate Professor</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#004a98">
</span></b><u></u><u></u></p>
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<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif;color:#004a98">Ronald Williams Library</span></b><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#004a98">Northeastern Illinois University</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#004a98">5500 North St. Louis Avenue, Chicago, IL 60625</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#004a98">Phone: <a href="tel:(773)%20442-4571" value="+17734424571" target="_blank">(773) 442-4571</a></span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt"><u></u> <u></u></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif;color:#004a98"><a href="https://linkprotect.cudasvc.com/url?a=http://www.neiu.edu&c=E,1,B_jopnajCoejxsuGSFOTv370acI2bQuqXxZb9e6utyG1yUK-jGsCcEOlGOg2cSrB1E7cLqTCNB-Wojpi0z9LoU_cdT5XY9XnyToa8rKA60vcucDnqnpoLw,,&typo=1" target="_blank">www.neiu.edu</a></span></b><u></u><u></u></p>
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<p style="margin:0in;margin-bottom:.0001pt"><b><u><span style="font-family:"Arial",sans-serif;color:#1155cc"><a href="https://linkprotect.cudasvc.com/url?a=http://www.neiu.edu/&c=E,1,gO2VwVYmW2-BgDolYC6QMJfhYiaWE7PDxCuLOiySOz6UjSfZ_IqRdG_nd9mIRS4kC98g2roeL5tHklIVVHKmmen9paTfAhr-T3o3LDj0KUrM&typo=1" target="_blank"><span style="text-decoration:none"><img border="0" id="m_9000833594000055912_x0000_i1025" src="https://linkprotect.cudasvc.com/url?a=https://lh4.googleusercontent.com/iH2hsLGoyQ2ue5SLH-K-jCRDrrEbXhr-nbyy4R3dCnYACRrv8uuLVy90419uQh2veLWgPRhEZ5celpSgEpjffJbovXNkllJkabpGeRwl-e9h2ELY3xrIv7TZJbONr78O&c=E,1,Mg68mWNw-adFDbG3Sxx03SHgO3OXjqIbsysPhFuKpz7v3rxtjDXpPvUx-N_60VPW1bw4BGBFracD9RmD5VPr5SaPMp-lS4IcX_Gsp4FP&typo=1"></span></a></span></u></b><u></u><u></u></p>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Arial;color:rgb(0,74,152);font-weight:bold;vertical-align:baseline;white-space:pre-wrap">Lisa Wallis, </span><span style="font-family:Arial;color:rgb(0,74,152);vertical-align:baseline;white-space:pre-wrap">e</span><span style="font-family:Arial;color:rgb(0,74,152);vertical-align:baseline;white-space:pre-wrap">Resources & Systems Librarian / Associate Professor</span><span style="font-size:12px;font-family:Arial;color:rgb(0,74,152);font-weight:bold;vertical-align:baseline;white-space:pre-wrap"> </span></p><br><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Arial;color:rgb(0,74,152);font-weight:bold;vertical-align:baseline;white-space:pre-wrap">Ronald Williams Library</span></p><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12px;font-family:Arial;color:rgb(0,74,152);vertical-align:baseline;white-space:pre-wrap">Northeastern Illinois University</span></p><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12px;font-family:Arial;color:rgb(0,74,152);vertical-align:baseline;white-space:pre-wrap">5500 North St. Louis Avenue, Chicago, IL 60625</span></p><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="font-size:12px;font-family:Arial;color:rgb(0,74,152);vertical-align:baseline;white-space:pre-wrap">Phone: (773) 442-4571</span></p><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Arial;color:rgb(0,74,152);font-weight:bold;vertical-align:baseline;white-space:pre-wrap"><a href="http://www.neiu.edu" target="_blank">www.neiu.edu</a></span></p><br><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><span style="text-decoration:underline;font-family:Arial;color:rgb(17,85,204);font-weight:bold;vertical-align:baseline;white-space:pre-wrap"><a href="http://www.neiu.edu/" style="text-decoration:none" target="_blank"><img src="https://lh4.googleusercontent.com/iH2hsLGoyQ2ue5SLH-K-jCRDrrEbXhr-nbyy4R3dCnYACRrv8uuLVy90419uQh2veLWgPRhEZ5celpSgEpjffJbovXNkllJkabpGeRwl-e9h2ELY3xrIv7TZJbONr78O" style="border:none" width="210px;" height="36px;"></a></span></p><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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