[Eril-l] Off-campus linking issue with ScienceDirect content

[William Hanley III]

Hi Dom,

Elsevier Technical Support is testing both of these parameters.  Unfortunately, they have been working on it since January.

Thanks,
======================================
Will Hanley
Electronic Resources Management Specialist
Continuing Resource Acquisitions Department
Duke University Libraries
Smith Warehouse, Bay 9
Ph:  919-668-4748
======================================

From: Dominic Benson [mailto:Dominic.Benson at brunel.ac.uk]
Sent: Monday, July 3, 2017 2:50 AM
To: William Hanley III <william.hanley at duke.edu>; eril-l at lists.eril-l.org
Subject: Re: Off-campus linking issue with ScienceDirect content


Will,



Have you tested using the HTTPS protocol for ScienceDirect instead of HTTP? Check also that your OpenURL linkers/parsers are cofnigured correctly.

Kind regards,
Dom Benson
E-resources Librarian | T +44(0)1895 266143
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of William Hanley III <william.hanley at duke.edu<mailto:william.hanley at duke.edu>>
Sent: 02 July 2017 17:14:41
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Off-campus linking issue with ScienceDirect content

Hi,

>From off-campus, links from Duke University Libraries' website to content in ScienceDirect go to the SciceneDirect homepage instead of the full text content.  For instance, when I click the get it at Duke button for the ebook "Encyclopedia of Animal Behavior" at http://search.library.duke.edu/search?id=DUKE005733814 from outside of the Duke network I link to the ScienceDirect homepage (http://www.sciencedirect.com/<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sciencedirect.com_&d=DwMF-g&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=GGf1vMRhBCh-K8rfzJmoOg_2VcRx09hexHTMjrDTET4&m=qn4KYhMvQGgkpno_eRtejxlDTlbxjT1snE1pa-Q7B6E&s=I5V9CFzedQfrwN_2NEB69KpcaE2wCC0gP_GlDhm494A&e=>).  Our link resolver is Serials Solutions.

This problem has existed for the past 6 months.  In that time, both Ex Libris and Elsevier Tech Support teams have investigated this issue.  However, no one has been able to find a resolution.  Duke is using the most recent proxy stanza for ScienceDirect and we have the most recent version of EZProxy.

Has any other institution encountered this problem with off-campus links to ScienceDirect content?

Thanks,
======================================
Will Hanley
Electronic Resources Management Specialist
Continuing Resource Acquisitions Department
Duke University Libraries
Smith Warehouse, Bay 9
Ph:  919-668-4748
======================================

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