[Eril-l] Off-campus linking issue with ScienceDirect content

[Dominic Benson]

Will,


Have you tested using the HTTPS protocol for ScienceDirect instead of HTTP? Check also that your OpenURL linkers/parsers are cofnigured correctly.

Kind regards,
Dom Benson
E-resources Librarian | T +44(0)1895 266143
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of William Hanley III <william.hanley at duke.edu>
Sent: 02 July 2017 17:14:41
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Off-campus linking issue with ScienceDirect content

Hi,

>From off-campus, links from Duke University Libraries’ website to content in ScienceDirect go to the SciceneDirect homepage instead of the full text content.  For instance, when I click the get it at Duke button for the ebook "Encyclopedia of Animal Behavior" at http://search.library.duke.edu/search?id=DUKE005733814 from outside of the Duke network I link to the ScienceDirect homepage (http://www.sciencedirect.com/).  Our link resolver is Serials Solutions.

This problem has existed for the past 6 months.  In that time, both Ex Libris and Elsevier Tech Support teams have investigated this issue.  However, no one has been able to find a resolution.  Duke is using the most recent proxy stanza for ScienceDirect and we have the most recent version of EZProxy.

Has any other institution encountered this problem with off-campus links to ScienceDirect content?

Thanks,
======================================
Will Hanley
Electronic Resources Management Specialist
Continuing Resource Acquisitions Department
Duke University Libraries
Smith Warehouse, Bay 9
Ph:  919-668-4748
======================================

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