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<p class="MsoNormal"><span style="color:#1F497D">Hi Dom,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Elsevier Technical Support is testing both of these parameters. Unfortunately, they have been working on it since January.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">======================================<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Will Hanley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Management Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Continuing Resource Acquisitions Department</span><span style="color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Duke University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Smith Warehouse, Bay 9<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ph: 919-668-4748<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">======================================<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Dominic Benson [mailto:Dominic.Benson@brunel.ac.uk]
<br>
<b>Sent:</b> Monday, July 3, 2017 2:50 AM<br>
<b>To:</b> William Hanley III <william.hanley@duke.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: Off-campus linking issue with ScienceDirect content<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="font-family:"Arial",sans-serif;color:black">Will,<o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Arial",sans-serif;color:black">Have you tested using the HTTPS protocol for ScienceDirect instead of HTTP? Check also that your OpenURL linkers/parsers are cofnigured correctly.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><br>
Kind regards,</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">Dom Benson</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">E-resources Librarian
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#BE0F34">|</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#BE0F34">T</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">+44(0)1895 266143</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of William Hanley III <<a href="mailto:william.hanley@duke.edu">william.hanley@duke.edu</a>><br>
<b>Sent:</b> 02 July 2017 17:14:41<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Off-campus linking issue with ScienceDirect content</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">From off-campus, links from Duke University Libraries’ website to content in ScienceDirect go to the SciceneDirect homepage instead of the full text content. For instance, when I click the get it@Duke button for the ebook "Encyclopedia
of Animal Behavior" at <a href="http://search.library.duke.edu/search?id=DUKE005733814">
http://search.library.duke.edu/search?id=DUKE005733814</a> from outside of the Duke network I link to the ScienceDirect homepage (<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sciencedirect.com_&d=DwMF-g&c=imBPVzF25OnBgGmVOlcsiEgHoG1i6YHLR0Sj_gZ4adc&r=GGf1vMRhBCh-K8rfzJmoOg_2VcRx09hexHTMjrDTET4&m=qn4KYhMvQGgkpno_eRtejxlDTlbxjT1snE1pa-Q7B6E&s=I5V9CFzedQfrwN_2NEB69KpcaE2wCC0gP_GlDhm494A&e=">http://www.sciencedirect.com/</a>).
Our link resolver is Serials Solutions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This problem has existed for the past 6 months. In that time, both Ex Libris and Elsevier Tech Support teams have investigated this issue. However, no one has been able to find a resolution. Duke is using the most recent proxy stanza
for ScienceDirect and we have the most recent version of EZProxy.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has any other institution encountered this problem with off-campus links to ScienceDirect content?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">======================================<o:p></o:p></p>
<p class="MsoNormal">Will Hanley<o:p></o:p></p>
<p class="MsoNormal">Electronic Resources Management Specialist<o:p></o:p></p>
<p class="MsoNormal">Continuing Resource Acquisitions Department <o:p></o:p></p>
<p class="MsoNormal">Duke University Libraries<o:p></o:p></p>
<p class="MsoNormal">Smith Warehouse, Bay 9<o:p></o:p></p>
<p class="MsoNormal">Ph: 919-668-4748<o:p></o:p></p>
<p class="MsoNormal">======================================<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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