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<p>Will,</p>
<p><br>
</p>
<p>Have you tested using the HTTPS protocol for ScienceDirect instead of HTTP? Check also that your OpenURL linkers/parsers are cofnigured correctly.<br>
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Kind regards,<br>
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<p class="MsoNormal" style="text-autospace:none"><font size="3" face="Arial"><span style="color:rgb(0,50,91)"><b>Dom Benson</b></span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="3" face="Arial"><span style="color:rgb(0,50,91)">E-resources Librarian
</span><span style="color:rgb(190,15,52)">|</span><span style="color:rgb(0,50,91)">
</span><span style="color:rgb(190,15,52)">T</span><span style="color:rgb(31,73,125)">
</span><span style="color:rgb(0,50,91)">+44(0)1895 266143</span></font></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of William Hanley III <william.hanley@duke.edu><br>
<b>Sent:</b> 02 July 2017 17:14:41<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Off-campus linking issue with ScienceDirect content</font>
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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">From off-campus, links from Duke University Libraries’ website to content in ScienceDirect go to the SciceneDirect homepage instead of the full text content. For instance, when I click the get it@Duke button for the ebook "Encyclopedia
of Animal Behavior" at <a href="http://search.library.duke.edu/search?id=DUKE005733814">
http://search.library.duke.edu/search?id=DUKE005733814</a> from outside of the Duke network I link to the ScienceDirect homepage (<a href="http://www.sciencedirect.com/">http://www.sciencedirect.com/</a>). Our link resolver is Serials Solutions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This problem has existed for the past 6 months. In that time, both Ex Libris and Elsevier Tech Support teams have investigated this issue. However, no one has been able to find a resolution. Duke is using the most recent proxy stanza
for ScienceDirect and we have the most recent version of EZProxy.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has any other institution encountered this problem with off-campus links to ScienceDirect content?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">======================================<o:p></o:p></p>
<p class="MsoNormal">Will Hanley<o:p></o:p></p>
<p class="MsoNormal">Electronic Resources Management Specialist<o:p></o:p></p>
<p class="MsoNormal">Continuing Resource Acquisitions Department <o:p></o:p></p>
<p class="MsoNormal">Duke University Libraries<o:p></o:p></p>
<p class="MsoNormal">Smith Warehouse, Bay 9<o:p></o:p></p>
<p class="MsoNormal">Ph: 919-668-4748<o:p></o:p></p>
<p class="MsoNormal">======================================<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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