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<p>I put all support contact information in our ERM (Coral or whatever you are using).</p>
<p>Then I give most staff viewing permissions to see the contact information.</p>
<p>I also always have them CC our eresources@school.edu account, so I know about it and it is documented.<br>
A big part of the training I do is also teaching all staff to generate a useful support ticket to me or anyone else; the vendor has to be able to verify and recreate the problem.</p>
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<p>annie</p>
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<p><b><span style="color:rgb(117,123,128)">*************************************************</span></b></p>
<p><span style="color:rgb(117,123,128)"><b>Annie Erdmann, MLIS</b></span></p>
<p><span style="color:rgb(117,123,128)"><b>(she/ her/ hers)</b></span></p>
<p><span style="color:rgb(117,123,128)">Head of Electronic Resources and Access Services</span></p>
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<div><span style="color:rgb(117,123,128)">Cochrane-Woods Library</span></div>
<div><span style="color:rgb(117,123,128)">Nebraska Wesleyan University</span></div>
<div><span style="color:rgb(117,123,128)"><span style="color:rgb(117,123,128)">eResources@nebrwesleyan.edu </span></span></div>
<div><span style="color:rgb(117,123,128)"><span style="color:rgb(117,123,128)">aerdmann@nebrwesleyan.edu</span></span></div>
<div><span style="color:rgb(117,123,128)">402-465-2404 (direct)</span></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Carol-Ann Pala <capala@standrews-de.org><br>
<b>Sent:</b> Friday, February 10, 2017 8:10:56 AM<br>
<b>To:</b> Hansen, Eric A<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] web page summarizing support sites/info for your vendors?</font>
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<div dir="ltr">We used sSprinshare/libguides to create a vendor libguide with contact, password, support and renewal info.<br>
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<div class="gmail_quote">On Fri, Feb 10, 2017 at 8:29 AM, Hansen, Eric A <span dir="ltr">
<<a href="mailto:Eric.A.Hansen@ct.gov" target="_blank">Eric.A.Hansen@ct.gov</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We have database technical support contact pages (in Word and PDF) we link to from our libguide, see:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="http://libguides.ctstatelibrary.org/researchIT_CT/about-researchIT_CT/tech_support" target="_blank">http://libguides.<wbr>ctstatelibrary.org/researchIT_<wbr>CT/about-researchIT_CT/tech_<wbr>support</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I hope this helps.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Eric<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Tahoma","sans-serif";color:#1f497d"><img id="m_-7609151456055786038Picture_x0020_1" alt="cid:image001.jpg@01D050D6.8BB2D200" width="264" height="58" border="0" src="cid:image001.jpg@01D28377.9C3AECE0"></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Eric Hansen | eGO and researchIT CT Coordinator |
<a href="http://mailto:Eric.A.Hansen@ct.gov" target="_blank">Eric.A.Hansen@ct.gov</a> |<i>Office:</i>
<a href="tel:(860)%20704-2224" value="+18607042224" target="_blank">(860) 704-2224</a><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3366ff"><a href="http://libguides.ctstatelibrary.org/dld/home" target="_blank">Division of Library Development</a>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
<a href="http://www.ctstatelibrary.org/" target="_blank">www.ctstatelibrary.org</a> | 786 South Main Street Middletown CT 06457 | Fax:
<a href="tel:(860)%20704-2228" value="+18607042228" target="_blank">(860) 704-2228</a></span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.<wbr>eril-l.org</a>]
<b>On Behalf Of </b>Melissa Belvadi<br>
<b>Sent:</b> Friday, February 10, 2017 6:59 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><span class=""><br>
<b>Subject:</b> [Eril-l] web page summarizing support sites/info for your vendors?<u></u><u></u></span></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Has anyone put together a web page that lists your major platforms/vendors and provides whatever support links/info you can for each?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I'm thinking of doing this so that our staff have somewhere to turn during the 50+ hours that the library is open but I don't work, eg evenings and weekends, if a particular product seems to
be "down". But I'd rather not reinvent the wheel if one of you has already done this.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Thanks!<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Melissa Belvadi<u></u><u></u></p>
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<p class="MsoNormal">Collections Librarian<u></u><u></u></p>
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<p class="MsoNormal">University of Prince Edward Island<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a>
<a href="tel:(902)%20566-0581" value="+19025660581" target="_blank">902-566-0581</a><u></u><u></u></p>
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