[Eril-l] web page summarizing support sites/info for your vendors?

[Melissa Belvadi]

Thanks for the pointer about itstatus - I may find that useful for other
purposes. But I wasn't talking about a dashboard of our own internal online
services, but rather a list of the ways to check on or contact all of our
third party vendors, from EBSCO and Proquest to Libraryh3lp and all the
major publishers with whom we have Big Deals, for tech/connectivity support
issues.
Some vendors just have an 800 number and that's it. Some have a
live-updated support web site that reports downtimes/service outages in
real time. Some use Twitter to keep their customers updated.
It's a list of all of those options for all of our major vendors that I'm
looking for.

Melissa

On Fri, Feb 10, 2017 at 8:27 AM, Rachid ZEGRANE <R.Zegrane at aui.ma> wrote:

> Dear Melissa,
> I would like to suggest the application called *itstatus. *A lot of IT
> department are using this application like for example:
>
>    - http://itstatus.uconn.edu/      University of Connecticut
>    - https://itstatus.uea.ac.uk/      University of East Anglia
>
>
> Please use Itstatus as keyword via Google and you will find more results.
>
> My best regards,
>
> *****************************************************
> Rachid Zegrane
> Systems Librarian & Technical Coordinator
> Al Akhawayn University in Ifrane
> Mohammed VI Library
> Avenue Hassan II Ifrane, Morocco
> Phone: +212(0)535 86 21 69
> Fax: +212(0)535 86 29 83
> Email: R. Zegrane at aui
> Website: http://www.aui.ma/library
> ***************************************************
>
>
>
> From:        Melissa Belvadi <mbelvadi at upei.ca>
> To:        "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
> Date:        02/10/2017 12:11 PM
> Subject:        [Eril-l] web page summarizing support sites/info for your
> vendors?
> Sent by:        "Eril-l" <eril-l-bounces at lists.eril-l.org>
> ------------------------------
>
>
>
> Has anyone put together a web page that lists your major platforms/vendors
> and provides whatever support links/info you can for each?
>
> I'm thinking of doing this so that our staff have somewhere to turn during
> the 50+ hours that the library is open but I don't work, eg evenings and
> weekends, if a particular product seems to be "down".  But I'd rather not
> reinvent the wheel if one of you has already done this.
>
> Thanks!
>
> --
> Melissa Belvadi
> Collections Librarian
> University of Prince Edward Island
> *mbelvadi at upei.ca* <mbelvadi at upei.ca> 902-566-0581 <(902)%20566-0581>
>
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>


-- 
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca 902-566-0581
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