[Eril-l] error message in ASP?

[Trisha Burr]

Yes, I have been encountering this issue also. I have been troubleshooting
audio links from WorldCat Discovery to ASP and after a certain point, I'll
start getting this message.

I have found that it doesn't happen to me in Firefox.

I haven't talked to ASP about it since I was trying to deal with the
initial issue of the bad links first. Also, I did a little spot checking
this morning and it hasn't happened yet.

Not sure what any of this means except that you're not alone.
Trisha

On Wed, Dec 20, 2017 at 8:57 AM, Jennifer Hill <jennifer.hill at jhu.edu>
wrote:

> Hello collective wisdom,
>
>
>
> We are intermittently getting the following error message when searching
> Alexander Street press:
>
> "An internal server error occurred. Please try again later."
>
>
>
> Alexander Street support said they have no known issues.
>
>
>
>
>
> It shows up on a blank white screen after searching the database and
> clicking on a link to view a video.
>
>
>
> Anyone else have this issue and know how to resolve it? We use EZ Proxy.
>
>
>
> Thank you in advance!
>
> Jennifer
>
>
>
> Jennifer Hill
> Distance Education Librarian/Electronic Resources Manager
> Excelsior College Library
> c/o JHU Sheridan Libraries/ELP
> 5801 Smith Ave. McAuley Bldg, Ste. 310
> Baltimore, MD 21209
> 410-735-4202 <(410)%20735-4202>
> Jennifer.hill at jhu.edu
>
>
>
>
>
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>
>


-- 

Trisha Burr

Electronic Resources Librarian

DeWitt Wallace Library

651-696-6749 | tburr at macalester.edu

1600 Grand Avenue

Saint Paul, MN 55105 USA

[image: mac-sec-horizontal-logo-150w.jpg]
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