<div dir="ltr">Yes, I have been encountering this issue also. I have been troubleshooting audio links from WorldCat Discovery to ASP and after a certain point, I'll start getting this message. <div><br></div><div>I have found that it doesn't happen to me in Firefox. </div><div><br></div><div>I haven't talked to ASP about it since I was trying to deal with the initial issue of the bad links first. Also, I did a little spot checking this morning and it hasn't happened yet.</div><div><br></div><div>Not sure what any of this means except that you're not alone.</div><div>Trisha</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Dec 20, 2017 at 8:57 AM, Jennifer Hill <span dir="ltr"><<a href="mailto:jennifer.hill@jhu.edu" target="_blank">jennifer.hill@jhu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Hello collective wisdom,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:black">We are intermittently getting the following error message when searching Alexander Street press:
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">"An internal server error occurred. Please try again later."
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Alexander Street support said they have no known issues.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">It shows up on a blank white screen after searching the database and clicking on a link to view a video.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Anyone else have this issue and know how to resolve it? We use EZ Proxy.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Thank you in advance!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Jennifer<span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></span></p><span class="HOEnZb"><font color="#888888">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
</span><span style="color:#1f497d">5801 Smith Ave. McAuley Bldg, Ste. 310</span><span style="color:#1f497d"><br>
Baltimore, MD 21209<br>
<a href="tel:(410)%20735-4202" value="+14107354202" target="_blank">410-735-4202</a></span><br>
<a href="mailto:Jennifer.hill@jhu.edu" target="_blank"><span style="color:blue">Jennifer.hill@jhu.edu</span></a>
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><span><p dir="ltr" style="font-size:12.8px;line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(102,102,102);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Trisha Burr</span></p><p style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><font color="#999999" face="Arial"><span style="font-size:13.3333px;white-space:pre-wrap">Electronic Resources Librarian</span></font></p><p dir="ltr" style="font-size:12.8px;line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(153,153,153);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">DeWitt Wallace Library</span></p><p dir="ltr" style="font-size:12.8px;line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(153,153,153);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">651-696-6749 | <a href="mailto:tburr@macalester.edu" target="_blank">tburr@macalester.edu</a></span></p><p dir="ltr" style="font-size:12.8px;line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(153,153,153);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">1600 Grand Avenue</span></p><p dir="ltr" style="font-size:12.8px;line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(153,153,153);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Saint Paul, MN 55105 USA</span></p><br><p dir="ltr" style="font-size:12.8px;line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Garamond;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh3.googleusercontent.com/TEH64faqLBpjlesvQh4Tmx6GnqyW_hzxq0wLWddnY5zJGOhHKNZ83XKGSlNCLGKH11tUuurbr710vLiLg9C8Y7aESsrrfzxuK-3xBw29kUwO9sC6HGQ8_zOsZ8baLIPKy9dbXuFu" width="150" height="36" style="border:none" alt="mac-sec-horizontal-logo-150w.jpg"></span></p><br><br></span></div><br></div></div></div></div>
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