[Eril-l] suspected phishing of ProQuest password

[Platkowski, Melissa]

Even so, that’s a terribly stupid e-mail.  It looks just like any other really well-crafted phish.

They should know better!

Melissa Platkowski

Systems Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI  54311-7001
P: (920) 465-2764

platkowm at uwgb.edu<mailto:platkowm at uwgb.edu>

http://www.uwgb.edu/library

[Facebook]<http://www.facebook.com/cofrinlibrary>  [Twitter] <http://www.twitter.com/CofrinLibraryGB>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Wallis, Lisa
Sent: Wednesday, November 30, 2016 10:26 AM
To: Geraldine Rinna <geraldine.rinna at wmich.edu>
Cc: Eril-l at lists.eril-l.org
Subject: Re: [Eril-l] suspected phishing of ProQuest password

Thanks, Geraldine.
I'm glad to hear it's probably fine.
Lisa

On Wed, Nov 30, 2016 at 10:24 AM, Geraldine Rinna <geraldine.rinna at wmich.edu<mailto:geraldine.rinna at wmich.edu>> wrote:
Lisa,

I called them this morning and they confirmed for me that the email I received was legitimate.  Hope I didn’t speak to the wrong person!

Geri Rinna, MLIS
Electronic Resources Specialist
University Libraries
Western Michigan University
Kalamazoo, MI 49008-5353 USA
Tel: 269-387-5196<tel:269-387-5196> / Fax: 269-387-5193<tel:269-387-5193>
Personal email: geraldine.rinna at wmich.edu<mailto:geraldine.rinna at wmich.edu>
Departmental email: lib-serials at wmich.edu<mailto:lib-serials at wmich.edu>

“University Libraries empowers its community to discover, explore, and shape the information universe for current and future uses”

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Wallis, Lisa
Sent: Wednesday, November 30, 2016 10:39 AM
To: Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: [Eril-l] suspected phishing of ProQuest password

Hi, all.

I've reported this to ProQuest, and they're looking into it, but I wanted to mention a suspicious email I received yesterday at our eResources admin address. Just an FYI -- don't click if you got it, too! Note the password reset link goes to a force.com<http://force.com> URL.

The subject line was "ProQuest Portal User Password Change"

We are reaching out to inform you about a matter regarding your ProQuest Support Center portal user account.

Due to an unexpected application error on our end, your account was inadvertently deactivated. Rest assured, none of your account information, including your support cases was compromised or lost.

The application error has been corrected and your ProQuest Support Center portal user account is once again active.

However, at ProQuest we take security and privacy very seriously. With reactivating your ProQuest Support Center portal user account, we are requesting you to reset your password.

To reset your password, please click on the link below:
https://proquestsupport.force.com/portal/login?c=1iLnN... [it goes on and on -- removed here so no one accidentally clicks it!]

Please let us know if you have any problems logging in, or if you have any additional questions by clicking the link below to to access customer support.

http://support.proquest.com/proquest/apex/contactussubmitcase?l=en_US&p=Support%20Center&c=Authentication


--

Lisa Wallis, eResources & Systems Librarian / Associate Professor


Ronald Williams Library

Northeastern Illinois University

5500 North St. Louis Avenue, Chicago, IL 60625

Phone: (773) 442-4571<tel:%28773%29%20442-4571>



www.neiu.edu<http://www.neiu.edu>


[https://lh4.googleusercontent.com/iH2hsLGoyQ2ue5SLH-K-jCRDrrEbXhr-nbyy4R3dCnYACRrv8uuLVy90419uQh2veLWgPRhEZ5celpSgEpjffJbovXNkllJkabpGeRwl-e9h2ELY3xrIv7TZJbONr78O]<http://www.neiu.edu/>




--

Lisa Wallis, eResources & Systems Librarian / Associate Professor


Ronald Williams Library

Northeastern Illinois University

5500 North St. Louis Avenue, Chicago, IL 60625

Phone: (773) 442-4571



www.neiu.edu<http://www.neiu.edu>


[https://lh4.googleusercontent.com/iH2hsLGoyQ2ue5SLH-K-jCRDrrEbXhr-nbyy4R3dCnYACRrv8uuLVy90419uQh2veLWgPRhEZ5celpSgEpjffJbovXNkllJkabpGeRwl-e9h2ELY3xrIv7TZJbONr78O]<http://www.neiu.edu/>

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