[Eril-l] suspected phishing of ProQuest password

[Geraldine Rinna]

Lisa,

I called them this morning and they confirmed for me that the email I received was legitimate.  Hope I didn't speak to the wrong person!

Geri Rinna, MLIS
Electronic Resources Specialist
University Libraries
Western Michigan University
Kalamazoo, MI 49008-5353 USA
Tel: 269-387-5196 / Fax: 269-387-5193
Personal email: geraldine.rinna at wmich.edu<mailto:geraldine.rinna at wmich.edu>
Departmental email: lib-serials at wmich.edu<mailto:lib-serials at wmich.edu>

"University Libraries empowers its community to discover, explore, and shape the information universe for current and future uses"

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Wallis, Lisa
Sent: Wednesday, November 30, 2016 10:39 AM
To: Eril-l at lists.eril-l.org
Subject: [Eril-l] suspected phishing of ProQuest password

Hi, all.

I've reported this to ProQuest, and they're looking into it, but I wanted to mention a suspicious email I received yesterday at our eResources admin address. Just an FYI -- don't click if you got it, too! Note the password reset link goes to a force.com<http://force.com> URL.

The subject line was "ProQuest Portal User Password Change"

We are reaching out to inform you about a matter regarding your ProQuest Support Center portal user account.

Due to an unexpected application error on our end, your account was inadvertently deactivated. Rest assured, none of your account information, including your support cases was compromised or lost.

The application error has been corrected and your ProQuest Support Center portal user account is once again active.

However, at ProQuest we take security and privacy very seriously. With reactivating your ProQuest Support Center portal user account, we are requesting you to reset your password.

To reset your password, please click on the link below:
https://proquestsupport.force.com/portal/login?c=1iLnN... [it goes on and on -- removed here so no one accidentally clicks it!]

Please let us know if you have any problems logging in, or if you have any additional questions by clicking the link below to to access customer support.

http://support.proquest.com/proquest/apex/contactussubmitcase?l=en_US&p=Support%20Center&c=Authentication


--

Lisa Wallis, eResources & Systems Librarian / Associate Professor


Ronald Williams Library

Northeastern Illinois University

5500 North St. Louis Avenue, Chicago, IL 60625

Phone: (773) 442-4571



www.neiu.edu<http://www.neiu.edu>


[https://lh4.googleusercontent.com/iH2hsLGoyQ2ue5SLH-K-jCRDrrEbXhr-nbyy4R3dCnYACRrv8uuLVy90419uQh2veLWgPRhEZ5celpSgEpjffJbovXNkllJkabpGeRwl-e9h2ELY3xrIv7TZJbONr78O]<http://www.neiu.edu/>

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