[Eril-l] Excessive use with Endnote online search and full text finder

Fri Mar 11 10:22:36 PST 2016

Slightly related,

We received a similar error about a year ago wherein a user was unable to find the full text of articles, despite the fact that we had subscriptions to these resources and EndNote had been properly configured.  To the best of my understanding, EndNote has it's own way of dealing with a host site (i.e. publisher) when searching for full text links (that is not standards based like OpenURL).  I would be happy to discuss more off list - alternatively, you may refer to our case number from last April (#TS-02275363).

-Bryan
________________________________
From: Eril-l [eril-l-bounces at lists.eril-l.org] on behalf of Georgia Baugh [baughga at slu.edu]
Sent: Friday, March 11, 2016 12:07 PM
To: Nikki DeMoville
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Excessive use with Endnote online search and full text finder

We do not encourage using this feature to locate a large number of full-text articles in this way.  I have never really been successful in doing it.  I think the provider recognizes EndNote as a robot and blocks the full text.  Sometimes it goes through, mostly, it does not and no full text is found.  It always goes through for freely available articles.  We encourage people to use the Open URL link to get the full text or to just download it when they find it.  If the person is off campus and it actually worked, s/he would lock themselves out of our EZproxy server BEFORE the IP address or the whole university was blocked from that resource.

Sincerely,
Georgia Baugh
---
Georgia A. Baugh, M.A., M.A.L.I.S.
Associate Professor/Electronic Resources Librarian
Research & Instruction Services Department
Pius XII Memorial Library
Saint Louis University
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St. Louis, MO 63108
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On Wed, Mar 9, 2016 at 4:49 PM, Nikki DeMoville <ndemovil at calpoly.edu<mailto:ndemovil at calpoly.edu>> wrote:
Hi Angie,

We haven't experienced this with Endnote, and I am aware that some of our faculty are using RefWorks in similar ways, without encountering problems.  Since we don't officially provide or support either one, though, that probably limits overall usage.

Zotero, on the other hand, is another story. We have a faculty member who upgraded his account in October and has since triggered a total of 19 IP blocks as Zotero persistently tries (and fails) to sync the citations related to just 9 articles.  The professor has been trying to resolve the problem, but unfortunately the vendor has been completely unhelpful and Zotero's help isn't great either.

As far as the publishers go, there seems to be a lot of variance in how sophisticated their software is and what they consider excessive use.  Most will create an exception for IP addresses associated with proxy servers, but I have doubts that they would extend the privilege to individual users.  I don't know enough about EndNote to speculate what's triggering the blocks; in Zotero, it seems to involve making multiple simultaneous requests for different categories of metadata.  I'm not sure how easy it would be for a platform to tell the difference between that kind of behavior and the kind of scripted harvesting that would be definitively outside the terms of use, though I think that there is a lot of leeway in where you might draw the line.

Regards,

Nikki
--
Nikki DeMoville
Electronic Resources Coordinator
Robert E. Kennedy Library
California Polytechnic State University
San Luis Obispo, California

Direct 805-756-5780<tel:805-756-5780>
Fax 805-756-7711<tel:805-756-7711>
ndemovil at calpoly.edu<mailto:ndemovil at calpoly.edu>

On 3/9/2016 12:24 PM, Rathmel, Angela wrote:
Hello,

Hoping some of you can help with some questions about Endnote, its search and full text download features, and IPs being blocked for excessive use.

Has anyone experience a pattern of excessive use triggers for patrons using EndNote’s Full-Text Online feature?  And have you had success in getting providers to make a global exception to this kind of use?  Or any other suggestion for the user in preventing this?

I have a patron who has successfully used the feature to download the full text PDF from journals published by several major publishers, but with one in particular s/he continues to keep getting our IP blocked.

Is it unreasonable for me to assume that publishers’ excessive use triggers could be smart enough to recognize and make an exception to not shut off IPs for activity like this feature in EndNote?

Thanks for your help!
Angie

Angela Rathmel, Head of Acquisitions & Resource Sharing
University of Kansas Libraries
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