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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Slightly related,<br>
<br>
We received a similar error about a year ago wherein a user was unable to find the full text of articles, despite the fact that we had subscriptions to these resources and EndNote had been properly configured. To the best of my understanding, EndNote has it's
own way of dealing with a host site (i.e. publisher) when searching for full text links (that is not standards based like OpenURL). I would be happy to discuss more off list - alternatively, you may refer to our case number from last April (<font size="2"><span style="font-size:10pt;">#TS-02275363).<br>
<br>
-Bryan<br>
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<div style="direction: ltr;" id="divRpF149742"><font face="Tahoma" color="#000000" size="2"><b>From:</b> Eril-l [eril-l-bounces@lists.eril-l.org] on behalf of Georgia Baugh [baughga@slu.edu]<br>
<b>Sent:</b> Friday, March 11, 2016 12:07 PM<br>
<b>To:</b> Nikki DeMoville<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Excessive use with Endnote online search and full text finder<br>
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<div>We do not encourage using this feature to locate a large number of full-text articles in this way. I have never really been successful in doing it. I think the provider recognizes EndNote as a robot and blocks the full text. Sometimes it goes through,
mostly, it does not and no full text is found. It always goes through for freely available articles. We encourage people to use the Open URL link to get the full text or to just download it when they find it. If the person is off campus and it actually
worked, s/he would lock themselves out of our EZproxy server BEFORE the IP address or the whole university was blocked from that resource.<br>
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Sincerely,<br>
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Georgia Baugh<br>
<div class="gmail_extra">---<br clear="all">
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<div dir="ltr">Georgia A. Baugh, M.A., M.A.L.I.S.<br>
Associate Professor/Electronic Resources Librarian<br>
Research & Instruction Services Department<br>
Pius XII Memorial Library<br>
Saint Louis University<br>
3650 Lindell Blvd.<br>
St. Louis, MO 63108<br>
Phone: 314-977-3598<br>
<a href="mailto:baughga@slu.edu" target="_blank">baughga@slu.edu</a><br>
<a href="http://libguides.slu.edu/profile/baughga" target="_blank">http://libguides.slu.edu/profile/baughga</a><br>
<span style="color:rgb(34,34,34)">Follow Pius XII Memorial Library on</span><span style="color:rgb(34,34,34)"> </span><a href="https://www.facebook.com/SLUPiusLibrary" target="_blank">Facebook</a><span style="color:rgb(34,34,34)"> </span><span style="color:rgb(34,34,34)">and</span><span style="color:rgb(34,34,34)"> </span><a href="https://twitter.com/piuslibrary" target="_blank">Twitter</a><span style="color:rgb(34,34,34)">!
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<div class="gmail_quote">On Wed, Mar 9, 2016 at 4:49 PM, Nikki DeMoville <span dir="ltr">
<<a href="mailto:ndemovil@calpoly.edu" target="_blank">ndemovil@calpoly.edu</a>></span> wrote:<br>
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<div>Hi Angie,<br>
<br>
We haven't experienced this with Endnote, and I am aware that some of our faculty are using RefWorks in similar ways, without encountering problems. Since we don't officially provide or support either one, though, that probably limits overall usage.<br>
<br>
Zotero, on the other hand, is another story. We have a faculty member who upgraded his account in October and has since triggered a total of 19 IP blocks as Zotero persistently tries (and fails) to sync the citations related to just 9 articles. The professor
has been trying to resolve the problem, but unfortunately the vendor has been completely unhelpful and Zotero's help isn't great either.<br>
<br>
As far as the publishers go, there seems to be a lot of variance in how sophisticated their software is and what they consider excessive use. Most will create an exception for IP addresses associated with proxy servers, but I have doubts that they would extend
the privilege to individual users. I don't know enough about EndNote to speculate what's triggering the blocks; in Zotero, it seems to involve making multiple simultaneous requests for different categories of metadata. I'm not sure how easy it would be for
a platform to tell the difference between that kind of behavior and the kind of scripted harvesting that would be definitively outside the terms of use, though I think that there is a lot of leeway in where you might draw the line.<br>
<br>
Regards,<br>
<br>
Nikki<br>
-- <br>
<b>Nikki DeMoville</b> <br>
Electronic Resources Coordinator <br>
Robert E. Kennedy Library <br>
California Polytechnic State University <br>
San Luis Obispo, California <br>
<br>
Direct <a href="tel:805-756-5780" value="+18057565780" target="_blank">805-756-5780</a>
<br>
Fax <a href="tel:805-756-7711" value="+18057567711" target="_blank">805-756-7711</a>
<br>
<a href="mailto:ndemovil@calpoly.edu" target="_blank">ndemovil@calpoly.edu</a> <br>
<br>
On 3/9/2016 12:24 PM, Rathmel, Angela wrote:<br>
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<p class="MsoNormal">Hello, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hoping some of you can help with some questions about Endnote, its search and full text download features, and IPs being blocked for excessive use.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Has anyone experience a pattern of excessive use triggers for patrons using EndNote’s Full-Text Online feature? And have you had success in getting providers to make a global exception to this kind of use? Or any other suggestion for
the user in preventing this? <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have a patron who has successfully used the feature to download the full text PDF from journals published by several major publishers, but with one in particular s/he continues to keep getting our IP blocked.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Is it unreasonable for me to assume that publishers’ excessive use triggers could be smart enough to recognize and make an exception to not shut off IPs for activity like this feature in EndNote?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks for your help!<u></u><u></u></p>
<p class="MsoNormal">Angie<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:gray">Angela Rathmel, Head of Acquisitions & Resource Sharing
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:gray">University of Kansas Libraries<u></u><u></u></span></p>
<p class="MsoNormal"><u><span style="color:gray"><a href="mailto:aroads@ku.edu" target="_blank"><span style="color:blue"></span></a><a href="mailto:aroads@ku.edu" target="_blank">aroads@ku.edu</a></span>
</u><span style="color:gray"> | <a href="mailto:atruthbrarian@gmail.com" target="_blank">
<span style="color:blue"></span></a><a href="mailto:atruthbrarian@gmail.com" target="_blank">atruthbrarian@gmail.com</a></span>
<u></u><u></u></p>
<p class="MsoNormal"><span style="color:gray"><a href="tel:785%2F864-8834" value="+17858648834" target="_blank">785/864-8834</a> (w) |
<a href="tel:785%2F218-3881" value="+17852183881" target="_blank">785/218-3881</a> (cell)</span><span style="color:#1f497d">
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt; color:black">St. Silouan the Athonite, on printing this email:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt; color:black">'That green leaf on the tree which you needlessly plucked - it was not wrong, only rather a pity for the little leaf.'
<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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