[Eril-l] Excessive use with Endnote online search and full text finder

[Eric Elmore]

Ugh, we've had a rash of these recently (last 3 months).  We've been locked out of a couple vendors multiple times.  We've been able to trace the use back to the user and talk to them - almost every time it's been someone who clicked the button in endnote to link their citations to the fulltext:(  We've asked them not to do that again, and explained why - then went back to the vendor and explained why we think that's a legitimate use case and gotten our access turned back on.  But the whole process usually takes 2-3 days and we're locked out of that vendor's content during that time.

I DON'T think it's unreasonable to expect the vendors to allow this kind of use, but at the same time I see why their system would see it as abusive robot style downloading:(  It's such a useful, natural feature of endnote it's a shame it causes so much havoc.

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Eric Elmore                                                             |
Electronic Resources Coordinator                     |
The University of Texas at San Antonio            |
One UTSA Circle                                                     |
San Antonio, TX.  78249-0671                             |
(O)210-458-4916/(F)210-458-4577                    |
Eric.elmore at utsa.edu<mailto:Eric.elmore at utsa.edu>                                         |
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From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Rathmel, Angela
Sent: Wednesday, March 09, 2016 2:25 PM
To: 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
Subject: [Eril-l] Excessive use with Endnote online search and full text finder

Hello,

Hoping some of you can help with some questions about Endnote, its search and full text download features, and IPs being blocked for excessive use.

Has anyone experience a pattern of excessive use triggers for patrons using EndNote's Full-Text Online feature?  And have you had success in getting providers to make a global exception to this kind of use?  Or any other suggestion for the user in preventing this?

I have a patron who has successfully used the feature to download the full text PDF from journals published by several major publishers, but with one in particular s/he continues to keep getting our IP blocked.

Is it unreasonable for me to assume that publishers' excessive use triggers could be smart enough to recognize and make an exception to not shut off IPs for activity like this feature in EndNote?

Thanks for your help!
Angie

Angela Rathmel, Head of Acquisitions & Resource Sharing
University of Kansas Libraries
aroads at ku.edu<mailto:aroads at ku.edu>  | atruthbrarian at gmail.com<mailto:atruthbrarian at gmail.com>
785/864-8834 (w) | 785/218-3881 (cell)

St. Silouan the Athonite, on printing this email:
'That green leaf on the tree which you needlessly plucked - it was not wrong, only rather a pity for the little leaf.'

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