[Eril-l] Intermittent Access Issues with EBSCOhost

Thu Mar 3 08:15:38 PST 2016

All,

We are getting a "502 Bad Gateway" error.  We though it may have been our local proxy.  Perhaps not, or perhaps a combination of both.

<head><title>502 Bad Gateway</title></head>
<body><h1>502 Bad Gateway</h1>
Connection to remote host returned error 14.

Rob

Prof. Robert L. Battenfeld, MLS, MS, MPA
Periodicals Department, Head
Electronic Resources Coordinator
B. Davis Schwartz Memorial Library
LIU/Post
720 Northern Blvd.
Brookville, NY  11548
(516) 299-2165
robert.battenfeld at liu.edu
http://www.liu.edu/cwis/cwp/

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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "erin.wentz at mcphs.edu<mailto:erin.wentz at mcphs.edu>" <erin.wentz at mcphs.edu<mailto:erin.wentz at mcphs.edu>>
Date: Thursday, March 3, 2016 at 7:57 AM
To: "Kristin.Hektner at capella.edu<mailto:Kristin.Hektner at capella.edu>" <Kristin.Hektner at capella.edu<mailto:Kristin.Hektner at capella.edu>>, "eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>" <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Intermittent Access Issues with EBSCOhost

Hi Kristin,

I have not heard reports of anyone experiencing this on our campus, but we have seen similar messages in the past for other resources. I am not certain the same underlying cause applies in your case, since you are only seeing it intermittently.

For one of those cases, upgrading to the newest version of EZproxy instance solved the issue. For the other issue, we ended up switching to a different authentication method.

Thanks,

Erin

...

Erin Wentz, MSLIS
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
MCPHS University

179 Longwood Ave | Boston MA 02115
T 617.732.2810 F 617.278.1566
erin.wentz at mcphs.edu<mailto:erin.wentz at mcphs.edu>
www.mcphs.edu<http://www.mcphs.edu>

[cid:mcphsu_logo_c68d3913-2e4e-4db1-818e-86ca08ac55df.jpg]
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Hektner, Kristin
Sent: Thursday, March 03, 2016 7:19 AM
To: 'eril-l at lists.eril-l.org<mailto:'eril-l at lists.eril-l.org>' <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Intermittent Access Issues with EBSCOhost

For the past week we have been experiencing intermittent access issues with the EBSCOhost databases. The outages mainly occur in the evenings and on the weekends.  Our IT department has run a variety of tests and poured over various log files, and they don't believe the issue is on our end. Has anyone received a Connection refused by search.ebschost.com, please try again later error in the past week? If so, have you found a solution to the problem?

We are working with EBSCO, but so far they have not been able to identify the source of the problem.

Thank you.
Kristin Hektner
Electronic Resources Librarian

Direct Line: 612.977.5938
Toll Free: 1.888.CAPELLA (1.888.227.3552) ext. 5938
E-mail: kristin.hektner at capella.edu<mailto:kristin.hektner at capella.edu>

Capella University
Capella Tower
225 South 6th Street, 9th Floor
Minneapolis, MN 55402
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