[Eril-l] FW: charge for provision of purchased PQ HNP archive

[Steve Oberg]

Erin,

Thanks for your response. You raise very logical, common sense points, and actually, these were the very same questions that I asked of our ProQuest rep right away. I have not yet been provided with an answer to them.

A significant complicating factor is that I have been unable to locate a local copy of the original agreement. It was signed years ago, probably in the early 2000s.  Obviously, this is a poor situation on our side. I asked ProQuest to provide a copy and hope to have that soon. But I think it’s fair to say that since my time here, we haven’t received any previous, formal communication from ProQuest to alert us to these fees. I’ve been in communication with them off and on for at least two years on this specific thing, and the delivery fees weren’t mentioned until recently.

Interestingly, I’ve heard offlist that at least one other library successfully challenged these fees.

Steve

Steve Oberg<http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg>
Assistant Professor of Library Science
Electronic Resources and Serials
Wheaton College (IL)
+1 (630) 752-5852

NASIG Executive Board Member-At-Large
[NASIG - http://www.nasig.org]

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "erin.wentz at mcphs.edu<mailto:erin.wentz at mcphs.edu>" <erin.wentz at mcphs.edu<mailto:erin.wentz at mcphs.edu>>
Date: Wednesday, March 9, 2016 at 8:10 AM
To: eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] FW: charge for provision of purchased PQ HNP archive

Hi Steve,

We do not work much with the periodicals side of ProQuest and have not experienced this issue. My first thought, though, is to check the license you signed when you ordered the backfile (if you still have access to it) and any subsequent licensing that may have superseded it. The licensing may have more explicit wording about how the access is to be provided. You may learn that additional fees were always intended to be included. Or, you may find evidence to back up your position that you do not owe any extra fees.

Without knowing more about what the license said, I cannot give an opinion about the practice. I can certainly understand being upset if your library understood that you had paid all the fees you needed to be able to exercise that option and the publisher then asked for additional fees. Given the vast changes in technology, I can also understand that the publisher may have needed to adjust its practices in ways that might necessitate extra fees.

Good luck,

Erin

...

Erin Wentz, MSLIS
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
MCPHS University

179 Longwood Ave | Boston MA 02115
T 617.732.2810 F 617.278.1566
erin.wentz at mcphs.edu<mailto:erin.wentz at mcphs.edu>
www.mcphs.edu<http://www.mcphs.edu>

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