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<div>Erin,</div>
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<div>Thanks for your response. You raise very logical, common sense points, and actually, these were the very same questions that I asked of our ProQuest rep right away. I have not yet been provided with an answer to them.</div>
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<div>A significant complicating factor is that I have been unable to locate a local copy of the original agreement. It was signed years ago, probably in the early 2000s. Obviously, this is a poor situation on our side. I asked ProQuest to provide a copy and
hope to have that soon. But I think it’s fair to say that since my time here, we haven’t received any previous, formal communication from ProQuest to alert us to these fees. I’ve been in communication with them off and on for at least two years on this specific
thing, and the delivery fees weren’t mentioned until recently.</div>
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<div>Interestingly, I’ve heard offlist that at least one other library successfully challenged these fees.</div>
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<div>Steve</div>
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<div><a href="http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg" style="color: purple;">Steve Oberg</a></div>
<div>Assistant Professor of Library Science</div>
<div>Electronic Resources and Serials</div>
<div>Wheaton College (IL)</div>
<div>+1 (630) 752-5852</div>
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<div>NASIG Executive Board Member-At-Large</div>
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<div><img src="cid:58834B3D-A2F8-4979-B2B9-43F0025C68FF" type="image/png" width="175.000000" height="48.000000" alt="NASIG - http://www.nasig.org"></div>
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<span style="font-weight:bold">From: </span>Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of "<a href="mailto:erin.wentz@mcphs.edu">erin.wentz@mcphs.edu</a>" <<a href="mailto:erin.wentz@mcphs.edu">erin.wentz@mcphs.edu</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, March 9, 2016 at 8:10 AM<br>
<span style="font-weight:bold">To: </span>eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<span style="font-weight:bold">Subject: </span>[Eril-l] FW: charge for provision of purchased PQ HNP archive<br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Hi Steve,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">We do not work much with the periodicals side of ProQuest and have not experienced this issue. My first thought, though, is to check the license you
signed when you ordered the backfile (if you still have access to it) and any subsequent licensing that may have superseded it. The licensing may have more explicit wording about how the access is to be provided. You may learn that additional fees were always
intended to be included. Or, you may find evidence to back up your position that you do not owe any extra fees.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Without knowing more about what the license said, I cannot give an opinion about the practice. I can certainly understand being upset if your library
understood that you had paid all the fees you needed to be able to exercise that option and the publisher then asked for additional fees. Given the vast changes in technology, I can also understand that the publisher may have needed to adjust its practices
in ways that might necessitate extra fees. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Good luck,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Erin<o:p></o:p></span></p>
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<span style="FONT-SIZE: 9pt">Erin Wentz, MSLIS</span><br>
<span style="line-height: 115%; font-family: Arial, sans-serif; font-size: 9pt;"><i>Electronic Resources Librarian, Assistant Professor</i></span><span style="line-height: 115%; font-family: Arial, sans-serif; font-size: 9pt;"><br>
Library and Learning Resources <br>
</span><span style="line-height: 115%; font-family: Arial, serif; font-size: 9pt;"><b>MCPHS University</b> </span></p>
<p style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"><span style="line-height: 115%; font-family: Arial, sans-serif; font-size: 9pt;">179 Longwood Ave | Boston MA 02115
<br>
<b>T</b> 617.732.2810 <b>F</b> 617.278.1566</span><span style="line-height: 115%; font-family: Arial, sans-serif; font-size: 9pt;"><br>
<a href="mailto:erin.wentz@mcphs.edu">erin.wentz@mcphs.edu</a> <br>
</span><span style="line-height: 115%; font-family: 'Arial Bold', serif; font-size: 9pt;"><a href="http://www.mcphs.edu">www.mcphs.edu</a></span></p>
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