[Eril-l] inappropriate vendor communication

[ncollison at csubs.com]

This sounds to me as if the sales rep is trying to pull a fast one on you. I work with hundreds of publishers on behalf of many clients and I've this time and time again. But most sales reps are really, really good and want to partner with the client rather than go up against them! 

Like everyone who has written in I'm shocked! And as vendor I'm not impressed whatsoever.

Someone mentioned that the culprit and quite possibly the offending publisher will be monitoring the listserve.

I'd frankly take this matter up with the head of sales from the publisher concerned - or confront the sales rep. Either way you deserve an apology at the very least. 

Best

Nick 

Sent from my iPhone

> On Jul 29, 2016, at 4:32 PM, Richard James <richardjam at gmail.com> wrote:
> 
> I would check your contract with this publisher for a non-disparagement clause. If one exists, I would have your university counsel write a letter to the publisher. I would assume that this might very well be an individual rep going off-book, because this is terrible behavior- you may want to forward the mail with all identifying info to your publisher contact if you have a regional or territorial contact, or any other higher-up. In addition, I have seen contracts which prohibit exactly this sort of undermining behavior- requiring that vendors communicate with the library exclusively regarding subscriptions.
> 
> And of course, stand by your decision
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