[Eril-l] trouble accessing Sage content?

[Christina Torbert]

Thank you, Camille,
Sagepub.com is acting as expected now. Consistently returning results from the "search all journals" function, opening TOCs and PDFs without errors or blank screens. I appreciate the quick resolution.
All the best,

Christina Torbert
Head of Continuing Resources
Bibliographer for Philosophy and Religion
Associate Professor
J.D. Williams Library
University of Mississippi
P.O. Box 1848
University, MS 38677-1848
U.S.A.
O: +1-662-915-7059 | F: +1-662-915-6744
ctorbert at olemiss.edu



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Gamboa, Camille
Sent: Monday, February 29, 2016 1:43 PM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] trouble accessing Sage content?

Dear All,

We apologize for the intermittent technical issues you may be experiencing with SAGE Journals. We want to assure you that we are working on the issue presently with our hosting partner and expect to be restored to full service shortly. We will provide updates as we have them.

Thank you for your feedback regarding this issue. Please feel free to come to us with specific queries at any time: SJPlatform at sagepub.com<mailto:SJPlatform at sagepub.com>.

Regards,
Camille Gamboa
SAGE Publishing
Camille.gamboa at sagepub.com<mailto:Camille.gamboa at sagepub.com>


From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Tina Adams
Sent: Monday, February 29, 2016 10:23 AM
To: Nikki DeMoville; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] trouble accessing Sage content?

As are we at Western Carolina University. It is intermittent here.

Best,
Tina

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Nikki DeMoville
Sent: Monday, February 29, 2016 12:39 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] trouble accessing Sage content?

Thanks for the heads up.  We are experiencing problems also--the same things Ben is seeing.  I saw the same problems in IE, Chrome, and Firefox.
--
Nikki DeMoville
Electronic Resources Coordinator
Robert E. Kennedy Library
California Polytechnic State University
San Luis Obispo, California

Direct 805-756-5780
Fax 805-756-7711
ndemovil at calpoly.edu<mailto:ndemovil at calpoly.edu>

On 2/29/2016 9:26 AM, Hockenberry, Benjamin wrote:
Thanks for calling attention to this, Christina.  Lots of errors here too.

Sometimes the error is "Error: There was a problem handling your request. Please try again in a few minutes, or contact us if you continue to experience this problem." Sometimes a blank white screen under the header.  Lots of "Zero search results" findings, as well.

Ben Hockenberry, Systems Librarian
Lavery Library, St. John Fisher College | 3690 East Avenue, Rochester, NY 14618
(585) 385-8382 | bhockenberry at sjfc.edu<mailto:bhockenberry at sjfc.edu>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Christina Torbert
Sent: Monday, February 29, 2016 12:13 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>; Serials in Libraries Discussion Forum <SERIALST at LISTSERV.NASIG.ORG><mailto:SERIALST at LISTSERV.NASIG.ORG>; EBSCO Discovery Service Partners <EDS_PARTNERS at EBSCOHOST.COM><mailto:EDS_PARTNERS at EBSCOHOST.COM> (EDS_PARTNERS at EBSCOHOST.COM<mailto:EDS_PARTNERS at EBSCOHOST.COM>) <EDS_PARTNERS at EBSCOHOST.COM><mailto:EDS_PARTNERS at EBSCOHOST.COM>
Subject: [Eril-l] trouble accessing Sage content?

I apologize for duplicating this query on multiple lists.

Is anyone else having trouble accessing content on the Sagepub.com site? Did I miss a message about a system update?
I'm getting a variety of error messages, mostly indicating that the content isn't available. Sometimes the message is polite about not being available, sometimes it just the html code for the message, and sometime I do get the content.

Thank you.

Christina Torbert
Head of Continuing Resources
Bibliographer for Philosophy and Religion
Associate Professor
J.D. Williams Library
University of Mississippi
P.O. Box 1848
University, MS 38677-1848
U.S.A.
O: +1-662-915-7059 | F: +1-662-915-6744
ctorbert at olemiss.edu<mailto:ctorbert at olemiss.edu>



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