[Eril-l] Anyone else having trouble accessing Oxford UP articles ??

[Hudson, Patricia]

Hi all,

A brief update from OUP.  As I had explained yesterday, in order to provide more secure browsing access to OUP-hosted journals, OUP have moved all our journals to be hosted on https: web pages.  This change took effect on Tuesday, and some customers have experienced an issue when accessing our journals.  Again, we apologize for the inconvenience this has caused and are working with our customers individually to resolve all issues as quickly as possible.

Individual users should confirm that they are using either the current or previous version of any major browser. Institutional access issues may point to an issue with a proxy/network configuration setting.  If access fails for all up-to-date browsers, please consult your Network Team to check proxy/network settings.  To access a  journal via a proxy using https:, the institution will need to have an SSL certificate installed and set-up for the Oxfordjournals.org domain. Again, we sincerely apologize for the inconvenience this may have caused.  For support, please contact us at one of the e-mail addresses listed below. Thank you for your patience while we resolve reported issues.

For Oxford Journals Collection Customers (UK and Rest of World) jnls.consortia at oup.com<mailto:jnls.consortia at oup.com> (North and South America) jnls.consortia.US at oup.com<mailto:jnls.consortia.US at oup.com>

For other journal subscribers
(UK and Rest of World) jnls.cust.serv at oup.com<mailto:jnls.cust.serv at oup.com> (North and South America) jnlorders at oup.com<mailto:jnlorders at oup.com>

Many thanks to those of you who have contacted me off line. Thank you again for your patience, and we will keep you updated.

Sincerely,

Patricia Hudson


From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Hudson, Patricia
Sent: Wednesday, February 17, 2016 2:36 PM
To: Catherine C Tuohy; Shannon Teichmann; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

We apologize to all customers who are currently having problems accessing our journals site. In order to provide more secure browsing access to OUP hosted journals, we have moved all our journals to be hosted on https: web pages. This change took effect yesterday, and should be transparent to most customers. Our IT department is working to replicate customer issues now. If you are having access issues, please e-mail our customer services team at jnlorders at oup.com<mailto:jnlorders at oup.com> with subject line “HTTPS Journals”. It would be very helpful if you can include the web browser and version you are using. We will be happy to keep this list posted as the issue is resolved.

Thank  you for your patience.

Sincerely,
Patricia Hudson
Patricia Bowers Hudson | Associate Director of Institutional Marketing
Oxford University Press | 2001 Evans Road | Cary, NC 27513 | USA
+1 919 677 0977 Ext. 5247
patricia.hudson at oup.com<mailto:patricia.hudson at oup.com>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Catherine C Tuohy
Sent: Wednesday, February 17, 2016 1:43 PM
To: Shannon Teichmann; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Yes, I have emailed support to see if they reply,  Cathy


Catherine C. Tuohy
Assistant Director of Technology and Technical Services
Emmanuel College Library
400 The Fenway
Boston, MA 02115
617-264-7658



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Shannon Teichmann
Sent: Wednesday, February 17, 2016 12:55 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

We are having trouble as well here at Austin College in Sherman, TX in accessing Oxford journals.

Shannon

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bonnie Tijerina
Sent: Wednesday, February 17, 2016 11:42 AM
To: Sara Colglazier <scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>>
Cc: eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Hi everyone,

Due to the large size of the initial email on this thread, our email list is holding most responses due to size limitations. If you tried to respond to Sara or would like to respond, please reply to this message instead of the initial one.

Thanks!
Bonnie


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