[Eril-l] ebrary site slow recently

[Cannon, Heather]

Yes!  Though only a couple of times in the last few weeks that I'm aware of.  Of course, if one student complains, that means there are 10 others who didn't say anything...

I searched online to see if it might be a computer problem that was causing it instead of something on ebrary's end and found some suggestions about clearing the browser caches.  I emailed that suggestion to one of our users, but didn't hear back about whether or not it helped.

It was late afternoon (Central Time) both times that someone let me know about the problem.

I didn't contact ebrary about it since I wanted to investigate if it was a problem on our end first, but until you sent this message it had slipped my mind.


-          Heather.

Heather Cannon, M.L.I.S.
Technical Services Librarian
Adler University
17 N. Dearborn St.
Chicago, IL 60602
hcannon at adler.edu

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Siemon, Heather
Sent: Friday, December 02, 2016 7:50 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ebrary site slow recently

Hello,

We have been experiencing slow loading intermittently with ebrary in the last few weeks, sometimes several minutes. So far it has been noted in the afternoon and evening. It is not slow for me now.  (Other resources are not slow.)

Has anyone else experienced this as well? If so, have you contacted ebrary support and received a response?

Thank you,
--heather


Heather Siemon
Wahlstrom Library
University of Bridgeport
hsiemon at bridgeport.edu<mailto:hsiemon at bridgeport.edu>

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