[Eril-l] BrowZine

[Melissa Belvadi]

I also agree that their customer service is excellent. It's very personal,
very "small company eager to please customers" and still at the stage where
they can make changes very quickly. For instance, right after the web
interface came out, one of our librarians noticed that some aspect of how
they used color/links on one screen was confusing, and when I contacted
them they agreed on the spot and changed it within literally hours!

Melissa

On Thu, Sep 10, 2015 at 10:53 AM, Hartnett, Eric J <
ehartnett at library.tamu.edu> wrote:

> I’m glad Steve brought up Third Iron’s customer service. I completely
> agree that they are excellent.
>
>
>
> -Eric
>
>
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Steve
> Oberg
> *Sent:* Wednesday, September 09, 2015 5:07 PM
> *To:* Melissa Belvadi; Alice Daugherty
>
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] BrowZine
>
>
>
> As others have noted, up ’til now, usage figures have been disappointing.
> However, like Texas A&M, we feel this product needs more time to get
> traction with our users (we are in our second year of subscribing to it).
> Whenever I’ve demo’d it, it has elicited a wow kind of reaction. I think it
> needs more promotion, though. In addition, we, too signed on for BrowZine
> Web and I think that will greatly help with use.
>
>
>
> One other point I’d make is that Third Iron, the maker of BrowZine, has
> offered excellent customer support for us and has actively listened to and
> in some cases followed our advice for improvements. My impression is of a
> small but very responsive and engaged operation.
>
>
>
> Steve
>
>
>
> Steve Oberg <http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg>
>
> Assistant Professor of Library Science
>
> Electronic Resources and Serials
>
> Wheaton College (IL)
>
> +1 (630) 752-5852
>
>
>
> *From: *Eril-l on behalf of Melissa Belvadi
> *Date: *Wednesday, September 9, 2015 at 4:09 PM
> *To: *Alice Daugherty
> *Cc: *"eril-l at lists.eril-l.org"
> *Subject: *Re: [Eril-l] BrowZine
>
>
>
> We are one of the earliest customers. Very little use that we know of
> (they haven't figured out usage data and COUNTER doesn't make much sense
> for this product), but they just released the new web interface and within
> the next month or two are going to add the "My bookshelf" to that
> interface, and so we expect a big increase after that and are making more
> of an effort to publicize it than before.
>
>
>
> With those features it suddenly becomes useful to everyone, not just iOS
> and Android users.
>
>
>
> Ask again in December and you'll probably get very different answers.
>
>
>
> Melissa Belvadi, UPEI
>
>
>
> On Wed, Sep 9, 2015 at 5:32 PM, Alice Daugherty <adaugher at lsu.edu> wrote:
>
> Would anyone with BrowZine at their institution be willing to tell me
> their assessment of the product?  Is there a good amount of usage? Have
> students and faculty adopted it as a good tool?
>
>
>
>
>
> Thanks!
>
>
>
> Alice
>
>
>
>
>
> [image: LSU] <http://www.lsu.edu/>
>
> *Alice Daugherty*
> Collections Assessment and Analysis Librarian
> LSU Libraries
> Louisiana State University
> 30 Middleton, Baton Rouge, LA  70803
> office 225.578.7652
> adaugher at lsu.edu | lsu.edu <http://www.lsu.edu/> | lib.lsu.edu
>
> [image: Facebook]
> <http://www.facebook.com/https:/www.facebook.com/LSULibraries>  [image:
> Twitter] <http://www.twitter.com/lsulibraries>  [image: Instagram]
> <http://www.instagram.com/lsulibraries>
>
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>
>
>
>
> --
>
> Melissa Belvadi
>
> Collections Librarian
>
> University of Prince Edward Island
>
> mbelvadi at upei.ca 902-566-0581
>
>
>
>
>
>


-- 
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca 902-566-0581
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