<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">I also agree that their customer service is excellent. It's very personal, very "small company eager to please customers" and still at the stage where they can make changes very quickly. For instance, right after the web interface came out, one of our librarians noticed that some aspect of how they used color/links on one screen was confusing, and when I contacted them they agreed on the spot and changed it within literally hours!</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Melissa</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 10, 2015 at 10:53 AM, Hartnett, Eric J <span dir="ltr"><<a href="mailto:ehartnett@library.tamu.edu" target="_blank">ehartnett@library.tamu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I’m glad Steve brought up Third Iron’s customer service. I completely agree that they are excellent.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">-Eric<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Steve Oberg<br>
<b>Sent:</b> Wednesday, September 09, 2015 5:07 PM<br>
<b>To:</b> Melissa Belvadi; Alice Daugherty</span></p><div><div class="h5"><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] BrowZine<u></u><u></u></div></div><p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">As others have noted, up ’til now, usage figures have been disappointing. However, like Texas A&M, we feel this product needs more time to get traction with our
users (we are in our second year of subscribing to it). Whenever I’ve demo’d it, it has elicited a wow kind of reaction. I think it needs more promotion, though. In addition, we, too signed on for BrowZine Web and I think that will greatly help with use.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">One other point I’d make is that Third Iron, the maker of BrowZine, has offered excellent customer support for us and has actively listened to and in some cases
followed our advice for improvements. My impression is of a small but very responsive and engaged operation.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Steve<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg" target="_blank"><span style="color:purple">Steve Oberg</span></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Assistant Professor of Library Science<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Electronic Resources and Serials<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Wheaton College (IL)<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="tel:%2B1%20%28630%29%20752-5852" value="+16307525852" target="_blank">+1 (630) 752-5852</a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri","sans-serif";color:black">From:
</span></b><span style="font-family:"Calibri","sans-serif";color:black">Eril-l on behalf of Melissa Belvadi<br>
<b>Date: </b>Wednesday, September 9, 2015 at 4:09 PM<br>
<b>To: </b>Alice Daugherty<br>
<b>Cc: </b>"<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>"<br>
<b>Subject: </b>Re: [Eril-l] BrowZine<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">We are one of the earliest customers. Very little use that we know of (they haven't figured out usage data and COUNTER doesn't make much sense for this product), but they just released
the new web interface and within the next month or two are going to add the "My bookshelf" to that interface, and so we expect a big increase after that and are making more of an effort to publicize it than before.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">With those features it suddenly becomes useful to everyone, not just iOS and Android users.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Ask again in December and you'll probably get very different answers.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Melissa Belvadi, UPEI<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">On Wed, Sep 9, 2015 at 5:32 PM, Alice Daugherty <<a href="mailto:adaugher@lsu.edu" target="_blank">adaugher@lsu.edu</a>> wrote:<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:black">Would anyone with BrowZine at their institution be willing to tell me their assessment of the product? Is there a good amount of usage? Have students
and faculty adopted it as a good tool?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:black">Thanks!<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:black">Alice<u></u><u></u></span></p>
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<span style="color:black"><a href="http://www.lsu.edu/" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461d7c;text-decoration:none"><img border="0" width="54" height="17" src="cid:image001.png@01D0EBA6.242557F0" alt="LSU"></span></a><u></u><u></u></span></p>
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<b><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333">Alice Daugherty</span></b><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"><br>
Collections Assessment and Analysis Librarian<br>
LSU Libraries<br>
Louisiana State University <br>
30 Middleton, Baton Rouge, LA 70803 <br>
office <a href="tel:225.578.7652" target="_blank">225.578.7652</a> <br>
<a href="mailto:adaugher@lsu.edu" target="_blank"><span style="color:#451d7c">adaugher@lsu.edu</span></a> | <a href="http://www.lsu.edu/" target="_blank"><span style="color:#451d7c">lsu.edu</span></a> | <a href="http://lib.lsu.edu/" target="_blank"><span style="color:#451d7c">lib.lsu.edu</span></a></span><span style="color:black"><u></u><u></u></span></p>
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<span style="color:black"><a href="http://www.facebook.com/https:/www.facebook.com/LSULibraries" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461d7c;text-decoration:none"><img border="0" width="17" height="17" src="cid:image002.png@01D0EBA6.242557F0" alt="Facebook"></span></a></span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"> </span><span style="color:black"><a href="http://www.twitter.com/lsulibraries" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461d7c;text-decoration:none"><img border="0" width="21" height="17" src="cid:image003.png@01D0EBA6.242557F0" alt="Twitter"></span></a></span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"> </span><span style="color:black"><a href="http://www.instagram.com/lsulibraries" target="_blank"><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#461d7c;text-decoration:none"><img border="0" width="17" height="17" src="cid:image004.png@01D0EBA6.242557F0" alt="Instagram"></span></a></span><span style="font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#333333"> </span><span style="color:black"><u></u><u></u></span></p>
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_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Melissa Belvadi<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Collections Librarian<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> <a href="tel:902-566-0581" value="+19025660581" target="_blank">902-566-0581</a><u></u><u></u></span></p>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><div>Melissa Belvadi</div><div>Collections Librarian</div><div>University of Prince Edward Island</div><div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 902-566-0581</div><div><br></div><div><br></div></div></div>
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