[Eril-l] Problem accessing Oxford Journals usage stats

Fri Oct 23 06:26:41 PDT 2015

Trying to log in at the url I've been using (
https://access.oxfordjournals.org/oup/login/local.do) results in the
"connection reset" error.

Using the url  mentioned by Erin, Mandi, and others (
http://services.oxfordjournals.org/my_account/) causes no issue at all.  I
am successful in logging in to our account and when I click on the Usage
stats link I am taken right to the Usage Reports page.

Nancy

*****************************************************
Nancy B. McGarvey, Assistant Director
Systems/Serials/Reference Librarian
Keiss Library and Learning Commons
Gwynedd Mercy University
1325 Sumneytown Pike
PO Box 901
Gwynedd Valley PA 19437-0901
email: mcgarvey.n at gmercyu.edu
V:  215-646-7300 x21493
F:  215-641-5596
*****************************************************

On Fri, Oct 23, 2015 at 9:17 AM, <erin.wentz at mcphs.edu> wrote:

> Hi all,
>
>
>
> I am seeing a cross between what Bob, Mandy and Cat, and Kate see.
>
>
>
> In Firefox 41.0.2 on a Windows 7 computer, I go to
> http://services.oxfordjournals.org/my_account/. I sign in with my
> administrative credentials. I click "View Usage Statistics."  I am brought
> to
> https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/.
> I re-enter my administrative credentials. I select "I am not a robot." I
> select all of the pictures that have the requested object. I click sign in.
> I receive the message "The connection was reset." Refreshing the page does
> not resolve the issue.
>
>
>
> However, if I now go back to
> http://services.oxfordjournals.org/my_account/ and click "View Usage
> Statistics," everything works and I can access our statistics.
>
>
>
> Thank you,
>
>
>
> Erin
>
>
>
>
> ...
>
> Erin Wentz
> *Electronic Resources Librarian, Assistant Professor*
> Library and Learning Resources
> *MCPHS University*
>
> 179 Longwood Ave | Boston MA 02115
> *T* 617.732.2810
> erin.wentz at mcphs.edu
> www.mcphs.edu
>
> <http://www.mcphs.edu/>
>
>
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>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Catherine
> C Tuohy
> *Sent:* Friday, October 23, 2015 7:09 AM
> *To:* Mandi Schwarz <Mandi.Schwarz at unbc.ca>; 'eril-l at lists.eril-l.org' <
> eril-l at lists.eril-l.org>
>
> *Subject:* Re: [Eril-l] Problem accessing Oxford Journals usage stats
>
>
>
> I have the same experience as Mandi,  C
>
>
>
> Catherine C. Tuohy
>
> Assistant Director of Technology and Technical Services
>
> Emmanuel College Library
>
> 400 The Fenway
>
> Boston, MA 02115
>
> 617-264-7658
>
>
> ------------------------------
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Mandi
> Schwarz <Mandi.Schwarz at unbc.ca>
> *Sent:* Thursday, October 22, 2015 7:09 PM
> *To:* 'eril-l at lists.eril-l.org'
> *Subject:* Re: [Eril-l] Problem accessing Oxford Journals usage stats
>
>
>
> We are not having problems – here is my experience:
>
>
>
> I start with http://services.oxfordjournals.org/my_account/  where I log
> in with our admin credentials.  I click “View usage stats”, and like you
> Bob, I get passed to
> https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/
> where I enter our admin credentials again, click the box in the captcha
> next to “I am not a robot”, correctly identify all the images that contain
> ice cream which gets me a checkmark in the original captcha box, and then I
> can sign in and pull a usage stats report.
>
>
>
> I am using Firefox 41.0.2 on Windows 7 Enterprise SP1.
>
>
>
> Sorry for being no help – I would happily report this to OUP if we were
> experiencing the same problem.
>
>
>
> Best,
>
> Mandi
>
>
>
> Mandi Schwarz
> Library Assistant - Serials
> University of Northern British Columbia
> 250-960-6455; Mandi.Schwarz at unbc.ca
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Bob Pearson
> *Sent:* Thursday, October 22, 2015 2:08 PM
> *To:* 'eril-l at lists.eril-l.org'
> *Subject:* Re: [Eril-l] Problem accessing Oxford Journals usage stats
>
>
>
> Steve – I have seen that Captcha error too, but only when I was accessing
> via EZproxy. But since I shouldn’t have to use EZproxy to access usage
> stats, I haven’t bothered to report that issue at this point. I assume it
> is a similar issue to what occurs with client IDs for the Google Maps API,
> where the ezproxied institutional domain is not registered for the ID or
> site key.
>
>
>
> Stephanie – at that URL I can log in ok, but then when I click “View usage
> stats”, it takes me to
> https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/,
> where I have to log in again, and that is where things fail.
>
>
>
> Cat (off list) – I am not using any proxy when I try to access the stats,
> so proxies are not a factor.
>
>
>
> For those who do also have the problem, could you please report it to OUP,
> even if you have already done so in the past. OUP thinks our institution is
> the only one with the problem and, while they have investigated, they keep
> pushing the issue back to us on that basis.
>
>
>
> thanks
>
> Bob
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Steve Oberg
> *Sent:* Friday, 23 October 2015 4:53 a.m.
> *To:* 'eril-l at lists.eril-l.org'
> *Subject:* Re: [Eril-l] Problem accessing Oxford Journals usage stats
>
>
>
> We are experiencing problems with access as well. I tried using the URL
> mentioned below and our existing credentials didn’t work, so I tried to
> reset our password. At the Forgotten Password or Username page, when I used
> Safari for Mac and input the correct value in “Username or previously
> registered email address”, I got a message saying “Captcha verification was
> not successful.” But there was no captcha displayed! I switched to Firefox
> for Mac and this time, saw where the captcha is supposed to be. However, it
> says “ERROR: Invalid domain for site key”.
>
>
>
> I guess I’ll be submitting a support ticket with them…
>
>
>
> Steve
>
>
>
> Steve Oberg <http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg>
>
> Assistant Professor of Library Science
>
> Electronic Resources and Serials
>
> Wheaton College (IL)
>
> +1 (630) 752-5852
>
>
>
> *From: *Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of "Larrison,
> Stephanie A" <larrison at txstate.edu>
> *Date: *Thursday, October 22, 2015 at 10:34 AM
> *To: *"'eril-l at lists.eril-l.org'" <eril-l at lists.eril-l.org>
> *Subject: *Re: [Eril-l] Problem accessing Oxford Journals usage stats
>
>
>
> Bob et al,
>
>
>
> The only URL I have had luck with is
> http://services.oxfordjournals.org/my_account/  Is this the one you are
> using now?
>
>
>
> Stephanie Larrison
>
> Electronic Resources Librarian
>
> Texas State University
>
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>
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