[Eril-l] Problem accessing Oxford Journals usage stats

erin.wentz at mcphs.edu erin.wentz at mcphs.edu
Fri Oct 23 06:17:07 PDT 2015

Hi all,

I am seeing a cross between what Bob, Mandy and Cat, and Kate see.

In Firefox 41.0.2 on a Windows 7 computer, I go to http://services.oxfordjournals.org/my_account/. I sign in with my administrative credentials. I click "View Usage Statistics."  I am brought to https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/. I re-enter my administrative credentials. I select "I am not a robot." I select all of the pictures that have the requested object. I click sign in. I receive the message "The connection was reset." Refreshing the page does not resolve the issue.

However, if I now go back to http://services.oxfordjournals.org/my_account/ and click "View Usage Statistics," everything works and I can access our statistics.

Thank you,



Erin Wentz
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
MCPHS University

179 Longwood Ave | Boston MA 02115
T 617.732.2810
erin.wentz at mcphs.edu


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From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Catherine C Tuohy
Sent: Friday, October 23, 2015 7:09 AM
To: Mandi Schwarz <Mandi.Schwarz at unbc.ca>; 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Problem accessing Oxford Journals usage stats

I have the same experience as Mandi,  C

Catherine C. Tuohy
Assistant Director of Technology and Technical Services
Emmanuel College Library
400 The Fenway
Boston, MA 02115

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Mandi Schwarz <Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>>
Sent: Thursday, October 22, 2015 7:09 PM
To: 'eril-l at lists.eril-l.org'
Subject: Re: [Eril-l] Problem accessing Oxford Journals usage stats

We are not having problems - here is my experience:

I start with http://services.oxfordjournals.org/my_account/  where I log in with our admin credentials.  I click "View usage stats", and like you Bob, I get passed to https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/ where I enter our admin credentials again, click the box in the captcha next to "I am not a robot", correctly identify all the images that contain ice cream which gets me a checkmark in the original captcha box, and then I can sign in and pull a usage stats report.

I am using Firefox 41.0.2 on Windows 7 Enterprise SP1.

Sorry for being no help - I would happily report this to OUP if we were experiencing the same problem.



Mandi Schwarz
Library Assistant - Serials
University of Northern British Columbia
250-960-6455; Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bob Pearson
Sent: Thursday, October 22, 2015 2:08 PM
To: 'eril-l at lists.eril-l.org'
Subject: Re: [Eril-l] Problem accessing Oxford Journals usage stats

Steve - I have seen that Captcha error too, but only when I was accessing via EZproxy. But since I shouldn't have to use EZproxy to access usage stats, I haven't bothered to report that issue at this point. I assume it is a similar issue to what occurs with client IDs for the Google Maps API, where the ezproxied institutional domain is not registered for the ID or site key.

Stephanie - at that URL I can log in ok, but then when I click "View usage stats", it takes me to https://access.oxfordjournals.org/oup/login/local.do?url=http://reports.oxfordjournals.org/Account/ouplogin/, where I have to log in again, and that is where things fail.

Cat (off list) - I am not using any proxy when I try to access the stats, so proxies are not a factor.

For those who do also have the problem, could you please report it to OUP, even if you have already done so in the past. OUP thinks our institution is the only one with the problem and, while they have investigated, they keep pushing the issue back to us on that basis.



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Steve Oberg
Sent: Friday, 23 October 2015 4:53 a.m.
To: 'eril-l at lists.eril-l.org'
Subject: Re: [Eril-l] Problem accessing Oxford Journals usage stats

We are experiencing problems with access as well. I tried using the URL mentioned below and our existing credentials didn't work, so I tried to reset our password. At the Forgotten Password or Username page, when I used Safari for Mac and input the correct value in "Username or previously registered email address", I got a message saying "Captcha verification was not successful." But there was no captcha displayed! I switched to Firefox for Mac and this time, saw where the captcha is supposed to be. However, it says "ERROR: Invalid domain for site key".

I guess I'll be submitting a support ticket with them...


Steve Oberg<http://www.wheaton.edu/Academics/Faculty/O/Steve-Oberg>

Assistant Professor of Library Science

Electronic Resources and Serials

Wheaton College (IL)

+1 (630) 752-5852

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "Larrison, Stephanie A" <larrison at txstate.edu<mailto:larrison at txstate.edu>>
Date: Thursday, October 22, 2015 at 10:34 AM
To: "'eril-l at lists.eril-l.org<mailto:'eril-l at lists.eril-l.org>'" <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Problem accessing Oxford Journals usage stats

Bob et al,

The only URL I have had luck with is http://services.oxfordjournals.org/my_account/  Is this the one you are using now?

Stephanie Larrison

Electronic Resources Librarian

Texas State University

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