[Eril-l] Problem accessing Oxford Journals usage stats

[Sheldon, Karen]

We are having the same problem too. Updating Java had no effect and it occurs in all 3 browsers.


Karen Sheldon
Electronic and Instructional Services Librarian
Delaware Valley University
700 East Butler Ave., Doylestown PA 18901
215.489.4968 | karen.thomas at delval.edu<mailto:karen.thomas at delval.edu>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Kate Zdepski
Sent: Wednesday, October 21, 2015 9:07 AM
To: Catherine C Tuohy <tuohyc at emmanuel.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Problem accessing Oxford Journals usage stats

We haven't had that problem with OUP, but have had a similar one. When we log on at  https://access.oxfordjournals.org/oup/login/local.do, we get a "page not found" error. But if we then go back and click the link again, the new page loads, and recognizes us as logged in.

We had asked Customer Service when we were initially encountering errors when trying to log in, but they just gave us the same link (which is how we figured out this weird work around in the first place).


---
Kate Zdepski
E-Resources and Serials Access Librarian
Library, Information, and Technology Services
Mount Holyoke College

On Wed, Oct 21, 2015 at 8:07 AM, Catherine C Tuohy <tuohyc at emmanuel.edu<mailto:tuohyc at emmanuel.edu>> wrote:
My Java at my desk pc was out of date and after updating I did get in, so you might want to make sure you are at the latest version, but also ask them if you are signing in at the correct url.  C

-----Original Message-----
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Bob Pearson
Sent: Tuesday, October 20, 2015 11:09 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Problem accessing Oxford Journals usage stats
When we try to log in to Oxford Journals usage stats from on our campus network, we get a connection reset (RST in the TCP header) and access fails. Yet if we do it from outside the campus network, access works. OUP says it is not a problem at their end and that no other institution has the problem. Our network people have been unable to find the cause of the problem at our end. It happens in Chrome, Firefox and IE 11. I'm wondering whether it is some unusual incompatibility between something at each end. We have been wrestling with this for 2 months.

Does anyone else have the problem?

We go to http://www.oxfordjournals.org/en/ and click "Sign In / Register", and try to proceed from there.

Thanks
Bob Pearson
Digital Access Librarian
Digital Services
The University of Auckland Library
New Zealand
Ph +64 9 923 7940<tel:%2B64%209%20923%207940>

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