[Eril-l] JSTOR STILL having problems -- ?! (Tuesday)

Tue Oct 13 07:13:19 PDT 2015

HI Nancy,

When I called JSTOR Support this morning I mentioned that they hadn’t sent any updates to designated library admins about this. I suggested that it would be helpful for them to communicate this so we’re all aware plus it would save people from calling Support. She was collecting callers’ emails and said they’d be in touch once the problem was resolved but I still think it’s helpful to know about the problem when it’s occurring, not just after the fact.

Charlie

Charlie Remy
Assistant Professor
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy at utc.edu<mailto:charlie-remy at utc.edu>
Tel. 423-425-4470

On Oct 13, 2015, at 10:09 AM, McGarvey, Nancy <mcgarvey.n at gmercyu.edu<mailto:mcgarvey.n at gmercyu.edu>> wrote:

Thanks for the heads-up on this.  After checking I find we are also experiencing the problem, although none of our students reported it (yet).

My question is why there has been no email to JSTOR customers about the issue.  I'm now forced to follow them on Twitter to keep up with things?

Not really what I expected from this resource.

I've now started following them so maybe I'll know if there's a resolution.....

Nancy

*****************************************************
Nancy B. McGarvey, Assistant Director
Systems/Serials/Reference Librarian
Keiss Library and Learning Commons
Gwynedd Mercy University
1325 Sumneytown Pike
PO Box 901
Gwynedd Valley PA 19437-0901
email: mcgarvey.n at gmercyu.edu<mailto:mcgarvey.n at gmercyu.edu>
V:  215-646-7300 x21493
F:  215-641-5596
*****************************************************

On Tue, Oct 13, 2015 at 9:11 AM, Sara Colglazier <scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>> wrote:
Hi All,

Just checking in on JSTOR .... and still it is not recognizing me (us) and if I try to get to a journal I get an error message:
Page Loading Error*

We are unable to process your request at this time.

If this error continues, please contact JSTOR support<http://www.jstor.org/action/showContactSupportForm>. Please include the time the error occurred and what you were requesting.

Nothing back from my contact us report.

Does anyone have any news?

Have they tweeted more?

Thanks, Sara

On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <melissa.atkinson at acu.edu<mailto:melissa.atkinson at acu.edu>> wrote:
JSTOR Tweet:

JSTOR ‏@JSTOR <https://twitter.com/JSTOR>  4m minutes ago<https://twitter.com/JSTOR/status/653685702060707840>
We're sorry, we're experiencing intermittent site issues today. Staff are working to fix the problems as soon as possible.

On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <kmhill6 at uncg.edu<mailto:kmhill6 at uncg.edu>> wrote:
Thanks for pointing this out everyone!  I am going to let my staff at University of North Carolina at Greensboro know what is going on and also contact JSTOR.  Surprised I have not gotten in any tickets about this yet...

Kate Hill
Electronic Resources and Distance Education Librarian
University of North Carolina at Greensboro Libraries
Email: kmhill6 at uncg.edu<mailto:kmhill6 at uncg.edu>
Phone: 1-336-334-4300<tel:1-336-334-4300>

On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <jcolson at lee.edu<mailto:jcolson at lee.edu>> wrote:
Right. Us, too. I’ve left voicemail and email.

Thanks to all of you for causing me to check!

Jeannie Colson
jcolson at lee.edu<mailto:jcolson at lee.edu>
Lee College
Baytown, TX

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Erin Finnerty
Sent: Monday, October 12, 2015 3:57 PM
To: Athena Hoeppner <athena at ucf.edu<mailto:athena at ucf.edu>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>

Subject: Re: [Eril-l] JSTOR having problems?

Temple's showing 'not currently logged in' as well.  I couldn't get through on the phone, and don't see any announcement on their Twitter.

Erin Finnerty
Electronic Resources Librarian
Temple University Libraries
Philadelphia, PA 19122
(215) 204-3275<tel:%28215%29%20204-3275> | erinf at temple.edu<mailto:erinf at temple.edu>

On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <athena at ucf.edu<mailto:athena at ucf.edu>> wrote:
We have the problem at UCF, too. I called JSTOR but got voicemail.

-----Original Message-----
From: Sara Colglazier [scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>]
Received: Monday, 12 Oct 2015, 4:47PM
To: Diane Westerfield [Diane.Westerfield at coloradocollege.edu<mailto:Diane.Westerfield at coloradocollege.edu>]
CC: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> [eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>]
Subject: Re: [Eril-l] JSTOR having problems?
Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara

On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <Diane.Westerfield at coloradocollege.edu<mailto:Diane.Westerfield at coloradocollege.edu>> wrote:
Thanks everybody who responded. Now I can tell panicking students that it’s a nationwide problem, which may allow us to redirect them to other resources. ☺ Sometimes they get so locked on to one thing, it can be hard to get them to accept alternatives.

Appreciatively,

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661<tel:%28719%29%20389-6661>
(719) 389-6082<tel:%28719%29%20389-6082> (fax)

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Discovery and Access: Discovery Services, Rm. 433
Library, Information, & Technology Services
Mount Holyoke College
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Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 433
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437<tel:413-538-2437>

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