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HI Nancy,
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<div class="">When I called JSTOR Support this morning I mentioned that they hadn’t sent any updates to designated library admins about this. I suggested that it would be helpful for them to communicate this so we’re all aware plus it would save people from
calling Support. She was collecting callers’ emails and said they’d be in touch once the problem was resolved but I still think it’s helpful to know about the problem when it’s occurring, not just after the fact. </div>
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<div class="">Charlie</div>
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Charlie Remy<br class="">
Assistant Professor <br class="">
Electronic Resources and Serials Librarian<br class="">
University of Tennessee at Chattanooga Library<br class="">
UTC-Dept 6456<br class="">
600 Douglas St.<br class="">
Chattanooga, TN 37403<br class="">
<a href="mailto:charlie-remy@utc.edu" class="">charlie-remy@utc.edu</a><br class="">
Tel. 423-425-4470<br class="">
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<div class="">On Oct 13, 2015, at 10:09 AM, McGarvey, Nancy <<a href="mailto:mcgarvey.n@gmercyu.edu" class="">mcgarvey.n@gmercyu.edu</a>> wrote:</div>
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<div class="">Thanks for the heads-up on this. After checking I find we are also experiencing the problem, although none of our students reported it (yet).<br class="">
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</div>
My question is why there has been no email to JSTOR customers about the issue. I'm now forced to follow them on Twitter to keep up with things?<br class="">
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Not really what I expected from this resource.<br class="">
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I've now started following them so maybe I'll know if there's a resolution.....<br class="">
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Nancy<br class="">
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<div dir="ltr" class="">*****************************************************<br class="">
Nancy B. McGarvey, Assistant Director<br class="">
Systems/Serials/Reference Librarian<br class="">
Keiss Library and Learning Commons<br class="">
Gwynedd Mercy University<br class="">
1325 Sumneytown Pike<br class="">
PO Box 901<br class="">
Gwynedd Valley PA 19437-0901<br class="">
email: <a href="mailto:mcgarvey.n@gmercyu.edu" target="_blank" class="">mcgarvey.n@gmercyu.edu</a><br class="">
V: 215-646-7300 x21493<br class="">
F: 215-641-5596<br class="">
*****************************************************</div>
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<div class="gmail_quote">On Tue, Oct 13, 2015 at 9:11 AM, Sara Colglazier <span dir="ltr" class="">
<<a href="mailto:scolglaz@mtholyoke.edu" target="_blank" class="">scolglaz@mtholyoke.edu</a>></span> wrote:<br class="">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr" class="">Hi All,
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<div class="">Just checking in on JSTOR .... and still it is not recognizing me (us) and if I try to get to a journal I get an error message:</div>
<div class="">
<h1 class="">Page Loading Error*</h1>
<p class="">We are unable to process your request at this time.</p>
<p class="">If this error continues, please <a href="http://www.jstor.org/action/showContactSupportForm" target="_blank" class="">
contact JSTOR support</a>. Please include the time the error occurred and what you were requesting.</p>
<p class="">Nothing back from my contact us report.</p>
<p class="">Does anyone have any news?<br class="">
</p>
<p class="">Have they tweeted more?</p>
<p class="">Thanks, Sara</p>
<p class=""><br class="">
</p>
<div class="gmail_extra"><br class="">
<div class="gmail_quote">On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <span dir="ltr" class="">
<<a href="mailto:melissa.atkinson@acu.edu" target="_blank" class="">melissa.atkinson@acu.edu</a>></span> wrote:<br class="">
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<div dir="ltr" class="">JSTOR Tweet:
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<div style="color:rgb(41,47,51);font-family:Arial,sans-serif;font-size:14px;line-height:18px" class="">
<a href="https://twitter.com/JSTOR" style="color:rgb(136,153,166);text-decoration:none;background:transparent" target="_blank" class=""><strong style="color:rgb(41,47,51)" class="">JSTOR</strong> <span style="font-size:13px;direction:ltr" class=""><span style="color:rgb(177,187,195)" class="">@</span>JSTOR</span> </a><small style="font-size:13px;color:rgb(136,153,166);margin-right:5px" class=""> 4<a href="https://twitter.com/JSTOR/status/653685702060707840" title="4:36 PM - 12 Oct 2015" style="color:rgb(136,153,166);text-decoration:none;background:transparent" target="_blank" class=""><span class="">m</span><span style="overflow:hidden!important;width:1px!important;min-height:1px!important;padding:0px!important;border:0px!important" class=""> minutes
ago</span></a></small></div>
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We're sorry, we're experiencing intermittent site issues today. Staff are working to fix the problems as soon as possible.</div>
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<div class="gmail_quote">On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <span dir="ltr" class="">
<<a href="mailto:kmhill6@uncg.edu" target="_blank" class="">kmhill6@uncg.edu</a>></span> wrote:<br class="">
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<div dir="ltr" class="">Thanks for pointing this out everyone! I am going to let my staff at University of North Carolina at Greensboro know what is going on and also contact JSTOR. Surprised I have not gotten in any tickets about this yet...<br class="">
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<div class="">Kate Hill<br class="">
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Electronic Resources and Distance Education Librarian<br class="">
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University of North Carolina at Greensboro Libraries<br class="">
</div>
Email: <a href="mailto:kmhill6@uncg.edu" target="_blank" class="">kmhill6@uncg.edu</a><br class="">
</div>
<div class="">Phone: <a href="tel:1-336-334-4300" value="+13363344300" target="_blank" class="">
1-336-334-4300</a><br class="">
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<div class="gmail_quote">On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <span dir="ltr" class="">
<<a href="mailto:jcolson@lee.edu" target="_blank" class="">jcolson@lee.edu</a>></span> wrote:<br class="">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class="">Right. Us, too. I’ve left voicemail and email.
<u class=""></u><u class=""></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class="">Thanks to all of you for causing me to check!<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class=""><u class=""></u> <u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class="">Jeannie Colson<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class=""><a href="mailto:jcolson@lee.edu" target="_blank" class="">jcolson@lee.edu</a><u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class="">Lee College<u class=""></u><u class=""></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)" class="">Baytown, TX<u class=""></u><u class=""></u></span></p>
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<p class="MsoNormal"><b class=""><span style="font-size:11pt;font-family:Calibri,sans-serif" class="">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank" class="">eril-l-bounces@lists.eril-l.org</a>]
<b class="">On Behalf Of </b>Erin Finnerty<br class="">
<b class="">Sent:</b> Monday, October 12, 2015 3:57 PM<br class="">
<b class="">To:</b> Athena Hoeppner <<a href="mailto:athena@ucf.edu" target="_blank" class="">athena@ucf.edu</a>><br class="">
<b class="">Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank" class="">
eril-l@lists.eril-l.org</a></span></p>
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<b class="">Subject:</b> Re: [Eril-l] JSTOR having problems?<u class=""></u><u class=""></u></div>
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<p class="MsoNormal">Temple's showing 'not currently logged in' as well. I couldn't get through on the phone, and don't see any announcement on their Twitter.<u class=""></u><u class=""></u></p>
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<p class="MsoNormal">Erin Finnerty<br class="">
Electronic Resources Librarian<br class="">
Temple University Libraries<u class=""></u><u class=""></u></p>
</div>
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<p class="MsoNormal">Philadelphia, PA 19122<br class="">
<a href="tel:%28215%29%20204-3275" value="+12152043275" target="_blank" class="">(215) 204-3275</a> |
<a href="mailto:erinf@temple.edu" target="_blank" class="">erinf@temple.edu</a><u class=""></u><u class=""></u></p>
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<p class="MsoNormal">On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <<a href="mailto:athena@ucf.edu" target="_blank" class="">athena@ucf.edu</a>> wrote:<u class=""></u><u class=""></u></p>
<blockquote style="border-style:none none none solid;border-left-color:rgb(204,204,204);border-left-width:1pt;padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in" class="">
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<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size: 14pt; font-family: Calibri, sans-serif;" class="">We have the problem at UCF, too. I called JSTOR but got voicemail.<br class="">
<br class="">
-----Original Message----- <br class="">
<b class="">From:</b> Sara Colglazier [<a href="mailto:scolglaz@mtholyoke.edu" target="_blank" class="">scolglaz@mtholyoke.edu</a>]<br class="">
<b class="">Received:</b> Monday, 12 Oct 2015, 4:47PM<br class="">
<b class="">To:</b> Diane Westerfield [<a href="mailto:Diane.Westerfield@coloradocollege.edu" target="_blank" class="">Diane.Westerfield@coloradocollege.edu</a>]<br class="">
<b class="">CC:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank" class="">
eril-l@lists.eril-l.org</a> [<a href="mailto:eril-l@lists.eril-l.org" target="_blank" class="">eril-l@lists.eril-l.org</a>]<br class="">
<b class="">Subject:</b> Re: [Eril-l] JSTOR having problems?</span><u class=""></u><u class=""></u></p>
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<p class="MsoNormal">Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara<u class=""></u><u class=""></u></p>
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<p class="MsoNormal">On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <<a href="mailto:Diane.Westerfield@coloradocollege.edu" target="_blank" class="">Diane.Westerfield@coloradocollege.edu</a>> wrote:<u class=""></u><u class=""></u></p>
<blockquote style="border-style:none none none solid;border-left-color:rgb(204,204,204);border-left-width:1pt;padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in" class="">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class="">Thanks everybody who responded. Now I can tell panicking students that it’s a nationwide problem, which may allow us to redirect them to other resources.
</span><span style="font-size:11pt;font-family:Wingdings" class="">J</span><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""> Sometimes they get so locked on to one thing, it can be hard to get them to accept alternatives.</span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""> </span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class="">Appreciatively,</span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""> </span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class="">Diane Westerfield, Electronic Resources & Serials Librarian</span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class="">Tutt Library, Colorado College</span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank" class="">diane.westerfield@coloradocollege.edu</a></span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""><a href="tel:%28719%29%20389-6661" target="_blank" class="">(719) 389-6661</a></span><u class=""></u><u class=""></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif" class=""><a href="tel:%28719%29%20389-6082" target="_blank" class="">(719) 389-6082</a> (fax)</span><u class=""></u><u class=""></u></p>
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<p class="MsoNormal">-- <u class=""></u><u class=""></u></p>
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<p class="MsoNormal">Sara Colglazier <u class=""></u><u class=""></u></p>
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<p class="MsoNormal">Electronic Resources Management and Discovery Services Librarian<br class="">
Discovery and Access: Discovery Services, Rm. 433<u class=""></u><u class=""></u></p>
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<p class="MsoNormal">Library, Information, & Technology Services<u class=""></u><u class=""></u></p>
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<p class="MsoNormal">Mount Holyoke College<br class="">
50 College Street<u class=""></u><u class=""></u></p>
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<p class="MsoNormal">South Hadley, MA 01075<u class=""></u><u class=""></u></p>
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<p class="MsoNormal">T: <a href="tel:413-538-2437" target="_blank" class="">413-538-2437</a><u class=""></u><u class=""></u></p>
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<div class="">
<div class="">Melissa Atkinson, BS, MSLS<br class="">
E-Collections & Web Services Librarian</div>
<div class="">Abilene Christian University<br class="">
ACU Box 29208<br class="">
Abilene, TX 79699-9208<br class="">
(v) <a href="tel:325-674-4811" value="+13256744811" target="_blank" class="">325-674-4811</a><br class="">
(f) <a href="tel:325-674-2202" value="+13256742202" target="_blank" class="">325-674-2202</a><br class="">
<a href="mailto:melissa.atkinson@acu.edu" target="_blank" class="">melissa.atkinson@acu.edu</a><br class="">
<a href="http://www.acu.edu/library" target="_blank" class="">http://www.acu.edu/library</a><br class="">
<a href="http://asklibrary.acu.edu/" target="_blank" class="">http://asklibrary.acu.edu</a></div>
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-- <br class="">
<div class="">Sara Colglazier
<div class="">Electronic Resources Management and Discovery Services Librarian<br class="">
Discovery and Access: Discovery Services, Rm. 433</div>
<div class="">Library, Information, & Technology Services</div>
<div class="">Mount Holyoke College<br class="">
50 College Street</div>
<div class="">South Hadley, MA 01075</div>
<div class="">T: <a href="tel:413-538-2437" value="+14135382437" target="_blank" class="">
413-538-2437</a><br class="">
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