[Eril-l] Ebsco Admin and Collection Manager pwd problems

[Stephanie P Hess]

We have the same problem here. The last EBSCO Customer Support rep (with
whom I conferred in February) said that it's a known problem, possibly due
to platform updates, but he couldn't confirm the exact cause or when the
issue will be resolved.  He did verify that the it has nothing to do with
the automatic password re-set which should only happen once a year.

Best,

Stephanie

On Fri, Apr 17, 2015 at 2:43 PM, Roen Janyk <RJanyk at okanagan.bc.ca> wrote:

>  This is happening way before the password should be expiring.
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Ellen
> Bahr
> *Sent:* Friday, April 17, 2015 10:59 AM
>
> *To:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems
>
>
>
>
>
> We were also having this problem until I realized that passwords are set
> to automatically expire after a certain number of days.
>
>
>
> In the EBSCOhost admin area, under EBSCOadmin Security, you can see the
> active user IDs and when they are set to expire (Password expires in "X"
> days).
>
>
>
> I don't know if there is any kind of notification before passwords expire,
> so I've started marking my calendar with a reminder to reset the password
> before the expiration period is up.
>
>
>
> Ellen
>
> --
>
> Ellen Bahr
> Information Systems Librarian
> Herrick Memorial Library
> Alfred University
> Alfred NY 14802
> http://herrick.alfred.edu
> 607-871-2976
>
>
>
> On Fri, Apr 17, 2015 at 1:20 PM, Harolyn Hylton <harolyn at mit.edu> wrote:
>
> We had a similar issue & went back & forth with EBSCO.
>
> They told us that after 6 consecutive attempts at login  the system will
> force a password reset.  That was all the explanation they could give us.
>
>
>
> So, we thought that maybe too many folks were trying to access usage stats
> in the Admin account, tripping on the credentials, and possible causing the
> auto password reset, so we asked EBSCO to set up an admin account profile
> just for Usage Stats.
>
>
>
> Since then (5 months) we haven’t had to have the password reset.  It’s
> still an experiment in progress.
>
> We also flagged the record to access the admin credentials, with a note
> stating to enter info carefully.
>
> _______________________________________
>
> Harolyn Hylton
>
> E-Resources Associate
> Acquisitions & Discovery Enhancement
>
> MIT Libraries
>
> harolyn at mit.edu | 14E-210  | 617.253.1928
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Bulock,
> Christopher J
> *Sent:* Friday, April 17, 2015 12:52 PM
> *To:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems
>
>
>
> Yes, we are constantly resetting our EBSCO passwords. It gets pretty
> frustrating.
>
>
>
> Chris Bulock
> Oviatt Library
> California State University Northridge
> 818-677-6302
> christopher.bulock at csun.edu
>
>
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Roen Janyk
> *Sent:* Friday, April 17, 2015 9:36 AM
> *To:* 'Cruse, Cheryl'; 'eril-l at lists.eril-l.org'
> *Subject:* Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems
>
>
>
> Yes! I thought it was just us…. Identical issue. It only happens on and
> off, so it has been difficult to report. Of course every time I have
> reported it, support resets the password and it is fine for a short while.
> I also find I have to use ‘incognito mode’ in Chrome to login to EBSCOadmin
> after I have logged in the first time with the new password.
>
>
>
>
>
> *Roën Janyk, MLIS*
>
> Web Services Librarian
>
> *Library Department Chair*
>
> Okanagan College
>
> Kelowna, BC
>
> (250) 762-5445 x.4660 | L101A
>
> rjanyk at okanagan.bc.ca
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Cruse, Cheryl
> *Sent:* Friday, April 17, 2015 9:00 AM
> *To:* 'eril-l at lists.eril-l.org'
> *Subject:* [Eril-l] Ebsco Admin and Collection Manager pwd problems
>
>
>
> Hello,
>
>
>
> I would like to know if anyone else is experiencing the same problem with
> EBSCO Admin and ECM passwords.  When trying to log on to our accounts at
> Ebsco Admin and Ebsco Collection Manager our password is often rejected.
> We change the password to something new, are allowed access for about two
> days and then the next time we try to log in the new password is rejected,
> forcing us to change it again.  I have contacted Ebsco support but wanted
> to know if others ran into this difficulty.
>
>
>
> Thank you,
>
>
>
> *Cheryl Cruse*
>
> *Technical Services Librarian*
>
> *Shasta College Library*
>
> *ccruse at shastacollege.edu <ccruse at shastacollege.edu>*
>
> *530-242-2348 <530-242-2348>*
>
>
>
>
>
>
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>


-- 

*Stephanie P. Hess*

Electronic Resources Librarian

Binghamton University

Glenn G. Bartle Library

4400 East Vestal Parkway

Vestal, NY 13902



607-777-2474
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