[Eril-l] Ebsco Admin and Collection Manager pwd problems

[Harolyn Hylton]

We had a similar issue & went back & forth with EBSCO.
They told us that after 6 consecutive attempts at login  the system will force a password reset.  That was all the explanation they could give us.

So, we thought that maybe too many folks were trying to access usage stats in the Admin account, tripping on the credentials, and possible causing the auto password reset, so we asked EBSCO to set up an admin account profile just for Usage Stats.

Since then (5 months) we haven't had to have the password reset.  It's still an experiment in progress.
We also flagged the record to access the admin credentials, with a note stating to enter info carefully.
_______________________________________
Harolyn Hylton
E-Resources Associate
Acquisitions & Discovery Enhancement
MIT Libraries
harolyn at mit.edu<mailto:harolyn at mit.edu> | 14E-210  | 617.253.1928


From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bulock, Christopher J
Sent: Friday, April 17, 2015 12:52 PM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems

Yes, we are constantly resetting our EBSCO passwords. It gets pretty frustrating.

Chris Bulock
Oviatt Library
California State University Northridge
818-677-6302
christopher.bulock at csun.edu<mailto:christopher.bulock at csun.edu>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Roen Janyk
Sent: Friday, April 17, 2015 9:36 AM
To: 'Cruse, Cheryl'; 'eril-l at lists.eril-l.org'
Subject: Re: [Eril-l] Ebsco Admin and Collection Manager pwd problems

Yes! I thought it was just us.... Identical issue. It only happens on and off, so it has been difficult to report. Of course every time I have reported it, support resets the password and it is fine for a short while. I also find I have to use 'incognito mode' in Chrome to login to EBSCOadmin after I have logged in the first time with the new password.


Roën Janyk, MLIS
Web Services Librarian
Library Department Chair
Okanagan College
Kelowna, BC
(250) 762-5445 x.4660 | L101A
rjanyk at okanagan.bc.ca<mailto:rjanyk at okanagan.bc.ca>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Cruse, Cheryl
Sent: Friday, April 17, 2015 9:00 AM
To: 'eril-l at lists.eril-l.org'
Subject: [Eril-l] Ebsco Admin and Collection Manager pwd problems

Hello,

I would like to know if anyone else is experiencing the same problem with EBSCO Admin and ECM passwords.  When trying to log on to our accounts at Ebsco Admin and Ebsco Collection Manager our password is often rejected.  We change the password to something new, are allowed access for about two days and then the next time we try to log in the new password is rejected, forcing us to change it again.  I have contacted Ebsco support but wanted to know if others ran into this difficulty.

Thank you,

Cheryl Cruse
Technical Services Librarian
Shasta College Library
ccruse at shastacollege.edu<mailto:ccruse at shastacollege.edu>
530-242-2348


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