[Eril-l] Server error for De Gruyter Brill

Tue May 5 11:11:08 PDT 2026

Hi.

I posted the same question last week, Specifically about Brill products,
and I think someone else asked the same question a couple weeks before
that...

I did find a workaround static url for the New Pauly Encyc of the Ancient
world, tho:
https://referenceworks-brill-com.YOUR PROXY
HERE/display/package/bnpo?contents=mrw-package-toc
:~)
Laura Streett
Vassar College

On Tue, May 5, 2026 at 1:41 PM Electronic Resources in Libraries discussion
list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hello,
>
> Is anyone else getting the "Unspecified server error" message when
> attempting to use access content on the DeGruyter Brill site? We get
> occasional reports of this issue but I don't know how often our users
> encounter this error and don't report the issue. We seem to be able to move
> past the error by reloading the page but sometimes it takes multiple (5 or
> more) reload attempts.
>
> I contacted De Gruyter in March and they indicated it was a known issue
> and to monitor their status page ( https://www.degruyterbrill.com/status
> ). At the time the page did indicate a problem on their end and to try
> reloading the page or using a different browser. Now the site indicates
> "Website: operating normally."
>
> Thank you,
>
> Kenyon Stuart
> Electronic Resource Management Unit
> 320 Harlan Hatcher Graduate Library
> University of Michigan
> Ann Arbor, Michigan 48109-1190 USA
> email: kstuart at umich.edu
>
>
> On Mon, Apr 6, 2026 at 4:37 PM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> Hello Erin,
>>
>> A few weeks back, on or around the 17th of March, I was frequently but
>> not consistently also getting
>> [image: image.png]
>>
>> Sometimes, if I just kept clicking refresh, or going in and out, I could
>> get whatever to resolve properly, but not always. It was a very frustrating
>> day. ;-)
>>
>> But today, upon seeing your email (and Kris Ann's), I just tried a few
>> links as well as searches once at De Gruyter and all seems to be working as
>> I would hope and expect.
>>
>> In case it is helpful if you decide to contact De Gruyter ...
>> Good luck!
>> ~ Sara
>>
>> On Mon, Apr 6, 2026 at 3:43 PM Electronic Resources in Libraries
>> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>>
>>> I just checked and we can access titles through direct links, but any
>>> searches we try to do on the degruyterbrill platform itself results in a
>>> “Mac challenge attempts exceeded. Please refresh the page to try again!”
>>> error. I’m going to contact support, as well.
>>>
>>> [image: browser error message]
>>>
>>>
>>>
>>> Electronically yours,
>>> *Kris Ann Hudson* (they/she)
>>> *Electronic Resources & Collections Assessment Librarian*
>>> Collections & Acquisitions Department
>>> University Libraries
>>> Miller Nichols Library, 308D
>>>
>>> *library.umkc.edu <http://library.umkc.edu/> *Phone: *(816) 235-6470*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
>>> Resources in Libraries discussion list via Eril-l
>>> *Sent:* Monday, April 6, 2026 8:07 AM
>>> *To:* eril-l at lists.eril-l.org
>>> *Subject:* [Eril-l] Server error for De Gruyter Brill
>>>
>>>
>>>
>>> *WARNING:* This message has originated from an External Source. This
>>> may be a phishing expedition that can result in unauthorized access to our
>>> IT System. Please use proper judgment and caution when opening attachments,
>>> clicking links, or responding to this email.
>>>
>>> Hello,
>>>
>>>
>>>
>>> I'm posting from the University of Colorado Boulder Libraries. We are
>>> wondering if any other libraries are experiencing access issues with the De
>>> Gruyter Brill platform?
>>>
>>>
>>>
>>> For going on 3 weeks, when we try to access from any of our
>>> authenticated IP ranges, or via Seamless Access, we receive a server error
>>> like this:
>>>
>>>
>>>
>>> If we are outside our IP ranges and go to the De Gruyter Brill platform,
>>> we are able to access Open Access ebooks just fine.
>>>
>>>
>>>
>>> De Gruyter technical support is aware of the problem and is working on
>>> it (they advise that refreshing the page fixes the server error, but that
>>> has not worked for us), but due to the persistence and length of this
>>> issue, we're wondering if anyone else has experienced a similar error with
>>> De Gruyter Brill and has any suggestions on a solution?
>>>
>>>
>>>
>>> Thanks!
>>>
>>>
>>>
>>> Erin
>>>
>>>
>>>
>>> Erin Block
>>>
>>> E-Resources Metadata & Reporting Manager
>>>
>>> University of Colorado Boulder Libraries
>>>
>>> erin.block at colorado.edu
>>>
>>> Add the LibKey Nomad <https://thirdiron.com/downloadnomad/> extension
>>> to your browser to easier access to University Libraries resources!
>>>
>>>
>>> _______________________________________________
>>> Eril-l mailing list
>>> Eril-l at lists.eril-l.org
>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>
>>
>>
>> --
>> Sara Colglazier
>> Head of Discovery Services
>> Discovery and Access: Discovery Services, Rm. 303
>> Library, Information, & Technology Services
>> Mount Holyoke College
>> 50 College Street
>> South Hadley, MA 01075
>>
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>>
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