[Eril-l] Server error for De Gruyter Brill

Tue May 5 09:35:41 PDT 2026

Hello,

Is anyone else getting the "Unspecified server error" message when
attempting to use access content on the DeGruyter Brill site? We get
occasional reports of this issue but I don't know how often our users
encounter this error and don't report the issue. We seem to be able to move
past the error by reloading the page but sometimes it takes multiple (5 or
more) reload attempts.

I contacted De Gruyter in March and they indicated it was a known issue and
to monitor their status page ( https://www.degruyterbrill.com/status ). At
the time the page did indicate a problem on their end and to try reloading
the page or using a different browser. Now the site indicates "Website:
operating normally."

Thank you,

Kenyon Stuart
Electronic Resource Management Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu

On Mon, Apr 6, 2026 at 4:37 PM Electronic Resources in Libraries discussion
list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hello Erin,
>
> A few weeks back, on or around the 17th of March, I was frequently but not
> consistently also getting
> [image: image.png]
>
> Sometimes, if I just kept clicking refresh, or going in and out, I could
> get whatever to resolve properly, but not always. It was a very frustrating
> day. ;-)
>
> But today, upon seeing your email (and Kris Ann's), I just tried a few
> links as well as searches once at De Gruyter and all seems to be working as
> I would hope and expect.
>
> In case it is helpful if you decide to contact De Gruyter ...
> Good luck!
> ~ Sara
>
> On Mon, Apr 6, 2026 at 3:43 PM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> I just checked and we can access titles through direct links, but any
>> searches we try to do on the degruyterbrill platform itself results in a
>> “Mac challenge attempts exceeded. Please refresh the page to try again!”
>> error. I’m going to contact support, as well.
>>
>> [image: browser error message]
>>
>>
>>
>> Electronically yours,
>> *Kris Ann Hudson* (they/she)
>> *Electronic Resources & Collections Assessment Librarian*
>> Collections & Acquisitions Department
>> University Libraries
>> Miller Nichols Library, 308D
>>
>> *library.umkc.edu <http://library.umkc.edu/> *Phone: *(816) 235-6470*
>>
>>
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
>> Resources in Libraries discussion list via Eril-l
>> *Sent:* Monday, April 6, 2026 8:07 AM
>> *To:* eril-l at lists.eril-l.org
>> *Subject:* [Eril-l] Server error for De Gruyter Brill
>>
>>
>>
>> *WARNING:* This message has originated from an External Source. This may
>> be a phishing expedition that can result in unauthorized access to our IT
>> System. Please use proper judgment and caution when opening attachments,
>> clicking links, or responding to this email.
>>
>> Hello,
>>
>>
>>
>> I'm posting from the University of Colorado Boulder Libraries. We are
>> wondering if any other libraries are experiencing access issues with the De
>> Gruyter Brill platform?
>>
>>
>>
>> For going on 3 weeks, when we try to access from any of our authenticated
>> IP ranges, or via Seamless Access, we receive a server error like this:
>>
>>
>>
>> If we are outside our IP ranges and go to the De Gruyter Brill platform,
>> we are able to access Open Access ebooks just fine.
>>
>>
>>
>> De Gruyter technical support is aware of the problem and is working on it
>> (they advise that refreshing the page fixes the server error, but that has
>> not worked for us), but due to the persistence and length of this issue,
>> we're wondering if anyone else has experienced a similar error with De
>> Gruyter Brill and has any suggestions on a solution?
>>
>>
>>
>> Thanks!
>>
>>
>>
>> Erin
>>
>>
>>
>> Erin Block
>>
>> E-Resources Metadata & Reporting Manager
>>
>> University of Colorado Boulder Libraries
>>
>> erin.block at colorado.edu
>>
>> Add the LibKey Nomad <https://thirdiron.com/downloadnomad/> extension to
>> your browser to easier access to University Libraries resources!
>>
>>
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
>
>
> --
> Sara Colglazier
> Head of Discovery Services
> Discovery and Access: Discovery Services, Rm. 303
> Library, Information, & Technology Services
> Mount Holyoke College
> 50 College Street
> South Hadley, MA 01075
>
> _______________________________________________
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> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
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