[Eril-l] check for available services, no inventory in Alma

[Electronic Resources in Libraries discussion list]

Hi, Kayla,

Do you mean something like this record below? This is coming from the user
choosing the expand my results option, which expands results to materials
outside the library. When our users are signed in check for available
services becomes Interlibrary Loan and let's them access our Illiad ILL
request form.




[image: image.png]
[image: image.png]


If using assistive technology, the message ends here. Email signature below.

Susan R. Barber
Electronic Resources Coordinator
Paul and Rosemary Trible Library
Christopher Newport University
sbarber at cnu.edu
757-594-7046


On Fri, Feb 27, 2026 at 5:46 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Happy Friday all,
>
> Recently we've noticed an increase in problem reports from users where
> there simply is no access link for the resource and it says "check for
> available services."
>
> When we investigate, most of the time we discover the item is not
> something we've ordered or part of a subscription; it's not something we're
> supposed to have access to. In some cases, as far as I can tell, we've
> never had access to the item. It's a record with no inventory and shouldn't
> be visible.
>
> So sure, we can create a set to find these records and hide them. And
> that's what we've done so far. But I'd like to know why this is happening
> so we can prevent it.
>
> Has anyone experienced this? Also I'm going to be at ER&L next week if
> you're open to chatting about this in person.
>
> Thanks!
>
> -Kayla
>
>
>
> [image: Tulane University]
>
> *Kayla Whitehead | Electronic Resources Librarian*
>
> Tulane University Libraries
> 7001 Freret St., New Orleans, LA 70118
> Office: 504.862.8574
>
> Pronouns: she/her/hers
> *kwhitehead at tulane.edu <kwhitehead at tulane.edu>* | *library.tulane.edu
> <https://library.tulane.edu/>*
>
>
> <https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature>
> Book time to meet with me
> <https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature>
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