<div dir="ltr"><div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default">Hi, Kayla,</div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default"><br></div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default">Do you mean something like this record below? This is coming from the user choosing the expand my results option, which expands results to materials outside the library. When our users are signed in check for available services becomes Interlibrary Loan and let's them access our Illiad ILL request form.</div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default"><br></div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default"><br><br></div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default"><br></div><div style="font-family:tahoma,sans-serif;font-size:small" class="gmail_default"><img src="cid:ii_mm9guisg2" alt="image.png" width="477" height="150"><br><img src="cid:ii_mm9gvvxb4" alt="image.png" width="458" height="133"><br><br></div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div><span style="font-family:tahoma,sans-serif">If using assistive technology, the message ends here. Email signature below.</span></div><div><span style="font-family:tahoma,sans-serif"><br></span></div><div><span style="font-family:tahoma,sans-serif">Susan R. Barber</span><br style="font-family:tahoma,sans-serif"></div><div><span style="font-family:tahoma,sans-serif">Electronic Resources Coordinator<br>Paul and Rosemary Trible Library</span><br style="font-family:tahoma,sans-serif"><span style="font-family:tahoma,sans-serif">Christopher Newport University<br><a href="mailto:sbarber@cnu.edu" target="_blank">sbarber@cnu.edu</a></span><span style="font-family:tahoma,sans-serif"><br></span></div><div><span style="font-family:tahoma,sans-serif"></span></div><div><span style="font-family:tahoma,sans-serif">757-594-7046 </span> <span></span><span></span><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Feb 27, 2026 at 5:46 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-4187645186065929438">
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Happy Friday all,</div>
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Recently we've noticed an increase in problem reports from users where there simply is no access link for the resource and it says "check for available services."</div>
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When we investigate, most of the time we discover the item is not something we've ordered or part of a subscription; it's not something we're supposed to have access to. In some cases, as far as I can tell, we've never had access to the item. It's a record
with no inventory and shouldn't be visible.</div>
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So sure, we can create a set to find these records and hide them. And that's what we've done so far. But I'd like to know why this is happening so we can prevent it.</div>
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Has anyone experienced this? Also I'm going to be at ER&L next week if you're open to chatting about this in person.</div>
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Thanks!</div>
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-Kayla</div>
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<p style="margin:0in;font-family:Aptos,sans-serif"><span style="font-size:11pt"><img style="width: 79px; height: 94px; margin-top: 0px; margin-bottom: 0px; padding-left: 4px;" height="94" width="79" alt="Tulane University" src="cid:ii_19cafa44158d3cf85f81"></span></p>
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<span style="font-family:baskerville;font-size:11pt;color:rgb(30,99,68)"><b>Kayla Whitehead | Electronic Resources Librarian</b></span></p>
<p style="margin:0in;font-family:Aptos,sans-serif"><span style="font-family:baskerville;font-size:11pt;color:rgb(30,99,68)">Tulane University Libraries</span><span style="font-size:11pt"><br>
</span><span style="font-family:baskerville;font-size:11pt">7001 Freret St., New Orleans, LA 70118</span><span style="font-size:11pt"><br>
</span><span style="font-family:baskerville;font-size:11pt">Office: 504.862.8574 </span></p>
<p style="margin:0in;font-family:Aptos,sans-serif"><span style="font-family:baskerville;font-size:11pt">Pronouns: she/her/hers<br>
</span><span style="font-family:baskerville;font-size:11pt;color:black"><u><a style="color:black;margin-top:0px;margin-bottom:0px" id="m_-4187645186065929438OWA990bdde2-0814-a50e-c084-8de34055b3af" href="mailto:kwhitehead@tulane.edu" target="_blank">kwhitehead@tulane.edu</a></u></span><span style="font-size:11pt"> |
</span><span style="font-family:baskerville;font-size:11pt;color:black;background-color:white"><b><u><a style="color:black;margin-top:0px;margin-bottom:0px" id="m_-4187645186065929438OWA7f0b3511-6717-1c44-3176-85c5751c2eb5" href="https://library.tulane.edu/" target="_blank">library.tulane.edu</a></u></b></span></p>
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<div><a id="m_-4187645186065929438OWAcafd80d1-fa1c-597c-97b4-c14a36a48452" href="https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature" target="_blank"><img src="cid:ii_19cafa44159c3984ae32"></a></div>
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<div style="color:rgb(0,120,212)"><a style="color:rgb(0,120,212);text-decoration:none" id="m_-4187645186065929438OWAfb74c70f-d532-7ddf-b91f-e214fae4ef91" href="https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature" target="_blank">Book
time to meet with me</a></div>
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