[Eril-l] More Server errors for De Gruyter Brill?

[Electronic Resources in Libraries discussion list]

Hi Amy,

I reached out to our rep about it, it seems they are getting a lot of “nefarious” traffic so they implemented the captchas as a method to stop it. Allegedly, it’s temporary, but they don’t have a firm date for when it will be back to normal.

Best,
Denis

[cid:image001.png at 01DCD8B2.7A127300]
Denis Shannon
Electronic & Continuing Resources Librarian
Wesleyan University | Olin Library
252 Church Street  | Middletown, CT 06459
P. 860 685-3827
facebook<https://www.facebook.com/wesleyan.university> | website<http://www.wesleyan.edu/>
<http://www.wesleyan.edu/>
pronouns: he/him/his



From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, April 30, 2026 12:32 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: [External] Re: [Eril-l] More Server errors for De Gruyter Brill?

We are OK with De Gruyter, but getting a "prove you're a human" screen with Brill links that doesn't let us past it (like, choosing pictures with chairs). You do the human thing and then it just shows you another one. It's only through EZProxy - unproxied, it works fine.

I reported it to them yesterday but they haven't gotten back to me. Anyone else experiencing that?


Amy Fry

Associate Professor, E-Resources Management Librarian

University of Illinois at Urbana-Champaign

Acquisitions & Cataloging Services, 1 Main Library

1408 W. Gregory Drive, M/C 522

Urbana, IL 61801

217.265.9480

amyfry at illinois.edu<mailto:amyfry at illinois.edu>

https://experts.illinois.edu/en/persons/amy-lynn-fry



________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: Thursday, April 30, 2026 9:58 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] More Server errors for De Gruyter Brill?

Hi.

I'm wondering if anyone is experiencing new problems accessing the DeGB platform - or if you learned anything about workarounds when this happened a couple weeks ago.

We're currently getting a Cloudflare security check error message.

Best,
Laura
Laura Streett

Electronic Resources Librarian

845-437-5716<tel:+18454375716>
[Vassar Libraries]<https://urldefense.com/v3/__https:/www.vassar.edu/__;!!DZ3fjg!9amP4iHC_ODLsf8cmQLm8jCszPazvpOiwmBz0Er50uDP5ULC7N3p_GuTg4FnFeKsuKJ8fW2IW97_YotXAqSYMw$>
[Vassar Libraries]<https://urldefense.com/v3/__https:/library.vassar.edu/__;!!DZ3fjg!9amP4iHC_ODLsf8cmQLm8jCszPazvpOiwmBz0Er50uDP5ULC7N3p_GuTg4FnFeKsuKJ8fW2IW97_Youv5nSnNg$>
l

On Mon, Apr 6, 2026 at 9:47 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hello,

I'm posting from the University of Colorado Boulder Libraries. We are wondering if any other libraries are experiencing access issues with the De Gruyter Brill platform?

For going on 3 weeks, when we try to access from any of our authenticated IP ranges, or via Seamless Access, we receive a server error like this:
[cid:image002.png at 01DCD8B2.7A127300]

If we are outside our IP ranges and go to the De Gruyter Brill platform, we are able to access Open Access ebooks just fine.

De Gruyter technical support is aware of the problem and is working on it (they advise that refreshing the page fixes the server error, but that has not worked for us), but due to the persistence and length of this issue, we're wondering if anyone else has experienced a similar error with De Gruyter Brill and has any suggestions on a solution?

Thanks!

Erin


Erin Block

E-Resources Metadata & Reporting Manager

University of Colorado Boulder Libraries

erin.block at colorado.edu<mailto:erin.block at colorado.edu>

Add the LibKey Nomad<https://urldefense.com/v3/__https:/thirdiron.com/downloadnomad/__;!!DZ3fjg!9amP4iHC_ODLsf8cmQLm8jCszPazvpOiwmBz0Er50uDP5ULC7N3p_GuTg4FnFeKsuKJ8fW2IW97_YouZFKzJ9g$> extension to your browser to easier access to University Libraries resources!


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